TATIS PEREZ VICTORIANO
Washington,DC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Private Nanny
Talia Dubovi
02.2018 - 05.2019
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Identified warning signs of emotional and developmental problems in children.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supervised children on playground to help develop physical and social skills.
Family Nanny
Aaron Flyer
06.2010 - 05.2016
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Customer Service Representative
SalesStaff
02.2007 - 04.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Carlo Rosario Public School
Washington, DC07.2023
Skills
- Diet and Nutrition
- Special Assignments
- Information Services
- Client Needs Assessment
Timeline
Private Nanny
Talia Dubovi
02.2018 - 05.2019
Family Nanny
Aaron Flyer
06.2010 - 05.2016
Customer Service Representative
SalesStaff
02.2007 - 04.2011
GED -
Carlo Rosario Public School
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