TATISHA GARRETT
Lakeland
Summary
Medical billing and coding specialist with over 13 years of extensive expertise in CPT and HCPCS coding, EMR systems, and health insurance verification. Demonstrates a visionary approach in optimizing revenue cycles and enhancing patient satisfaction through collaboration with healthcare providers and adept use of TRICARE, Medicaid, and ICD-10. Committed to advancing healthcare financial operations by leveraging skills in payment posting, claim entry, and ensuring HIPAA compliance.
Overview
27
27
years of professional experience
Work History
Medical Biller
Virtual Business Office
03.2022 - 08.2025
- Efficiently manage billing processes, ensuring accurate claims and timely reimbursements.
- Conduct audits to identify discrepancies, ensuring compliance with healthcare regulations.
- Collaborate with providers to resolve disputes, enhancing patient satisfaction and financial outcomes.
- Utilize Epic software for precise payment posting, optimizing revenue cycle efficiency.
- Engage in Medicaid/Medicare processes, achieving improved reimbursement accuracy.
- Remote
- Oversaw billing processes to ensure timely submission of claims and minimized delays in payment collection.
- Collaborated with healthcare providers to resolve discrepancies in billing statements, fostering strong professional relationships.
- Streamlined reconciliation processes between patient accounts and insurance payments, reducing discrepancies by implementing new tracking methods.
- Conducted thorough audits of patient files to ensure proper documentation and accurate invoicing.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Surgical Coordinator
Orthopaedic Medical Group of Tampa Bay
Brandon, FL
06.2021 - 01.2022
- Coordinated surgical schedules, ensuring readiness and accuracy for 30+ procedures weekly.
- Facilitated pre-operative preparations, enhancing patient readiness and reducing delays by 15 minutes.
- Managed prior authorizations, improving claim approval rates and reducing processing time.
- Verified coding accuracy, preventing claim rejections and optimizing billing efficiency.
- Supported a team of surgeons, fostering collaboration and streamlining surgical workflows.
- Streamlined surgery scheduling for multiple doctors, optimizing time management and significantly reducing patient wait times.
Claims Analyst
AdvoCare
Lakeland, FL
10.2018 - 06.2021
- Resolved claims through effective communication with carriers, achieving notable claim approvals.
- Documented patient and account data accurately, enhancing system reliability and patient satisfaction.
- Generated clear correspondence for stakeholders, improving communication efficiency and understanding.
- Coded and wrote appeals, successfully disputing numerous incorrect claims for better outcomes.
- Collaborated with teams to address claim disputes, leading to improved resolution rates.
- Conducted audits of processed claims to ensure compliance with regulatory requirements and internal policies.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Analyzed complex claims data to identify trends and discrepancies, ensuring accuracy in decisions.
- Analyzed medical claims for accuracy, ensuring compliance with policies and regulations.
- Developed reports identifying trends in claim denials, facilitating targeted corrective actions.
- Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
- Negotiated with health care providers to reach mutually beneficial agreements on contested claim amounts.
Accounts Receivable Specialist
Thomas Medical Foster Home
01.2013 - 01.2017
- Managed patient accounts and insurance claims, ensuring timely submission and accuracy.
- Coordinated front desk operations, enhancing patient experience and streamlining processes.
- Verified insurance details and coded claims, resolving discrepancies efficiently.
- Processed and reconciled payments, maintaining up-to-date financial records.
- Executed data entry tasks, improving record accuracy and accessibility.
- Processed and reconciled invoices to ensure accurate accounts receivable records.
- Managed customer payment inquiries and resolved discrepancies promptly.
- Implemented automated billing system, enhancing efficiency and reducing errors.
- Collaborated with finance team to streamline month-end closing procedures.
Customer Service Representative
Sykes
Lakeland, FL
01.1999 - 01.2006
- Handled customer inquiries via phone and in-person, ensuring efficient service resolution.
- Maintained detailed records of interactions, improving data accuracy and customer satisfaction.
- Calculated service charges, managed payments, and streamlined billing processes.
- Addressed and resolved customer complaints, enhancing service quality and customer loyalty.
- Analyzed complaint data to identify trends, leading to improved service strategies.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Implemented feedback mechanisms to capture customer insights, driving improvements in service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Medical Billing and Coding Certificate -
Florida Technical College
Lakeland, FloridaSkills
- CPT Coding
- HCPCS Coding
- ICD-9-CM
- ICD-10
- EMR Utilizing Medisoft
- Medicare
- Medicaid
- TRICARE
- Health Insurance Verification
- Front Desk Duties
- Epic
- HIPAA Compliance
- Claim Entry
- Payment Posting
- Medical billing
- Insurance billing
- CPT knowledge
- Accounts receivable
- Billing and collection procedures
- Patient account analysis
- Medical claims submission
- Collections management
- Proficiency in [software]
- Chart auditing
- Knowledgeable in [software]
- Work prioritization
- Collection calls
ADDITIONAL INFORMATION
- TAX PREPARER
- Liberty Tax
- Prepared 30 to 60 taxes during tax season using several tax software. Worked remotely for over 10 years.
Timeline
Medical Biller
Virtual Business Office
03.2022 - 08.2025
Surgical Coordinator
Orthopaedic Medical Group of Tampa Bay
06.2021 - 01.2022
Claims Analyst
AdvoCare
10.2018 - 06.2021
Accounts Receivable Specialist
Thomas Medical Foster Home
01.2013 - 01.2017
Customer Service Representative
Sykes
01.1999 - 01.2006
Medical Billing and Coding Certificate -
Florida Technical College