Tatiushka Lora
Rockport,Texas
Summary
Dedicated, professional worker whose ambition is to be employed by a reputable company where I can utilize my skills and expand my knowledge while enhancing the company’s productivity and goals. Customer Service professional with 10+ years of experience, knowledge of service delivery and proven multitasking abilities, while being committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Maxliving Products
11.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times and developed procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Claims Support Specialist
USIS
10.2016 - 10.2020
- Analyzed and addressed escalated claims to resolve issues quickly.
- Communicate current procedures and benefits to claimants and administrators
- Works with claimants to resolve problems and complaints
- Maintain Knowledge of Workers’ Compensation laws and procedures to help develop and implement standard operating procedures
- Translation services between claimant, administrators and adjuster
- Worked productively in fast-moving work environment to process and file large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Store Manager
Avant Wireless
07.2013 - 10.2016
- Managed inventory control, cash control, reconciled daily financial transactions and store opening and closing procedures.
- Help develop and implement standard operating procedures
- Works with customers to resolve problems and complaints
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor, Assistant Manager
Fresh Choice Market
10.2011 - 06.2013
- Was part of opening team from design, marketing, purchasing and help develop and implement standard operating procedures
- Help managed all accounting, including bank transactions, payroll, receivables and payables
- Managed new product purchases, inventory and handled all cost and selling price of item
- Reconciled daily financial transactions (credit card/debit/cash)
- Training of new cashiers and deli department
- Receive shipments and ordered merchandise through vendors
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Office Assistant
Nature’s Best Produce
10.2010 - 10.2011
- Completed clerical tasks such as taking notes, filing, copying, and distributing mail.
- Help manage inventory and new purchases inputting in computer
- Help manage all accounts payable & receivable
- Help analyze cost, price and profitability
- Checked driver routes for operations team to enhance productivity
- Worked with clients to resolve problems and complaints
- Assisted handling cash transaction & balancing cash report
- Interacted with customers by phone, email, or in-person to provide information.
Education
All Lines Adjuster Certification -
Business Administration
Strayer University
Skills
- Type 50 WPM
- Knowledge in all Microsoft Programs & POS system
- APA Format Certification
- All Lines Adjuster License
- Customer Service and Assistance
- Administrative and Office Support
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Interpretation and Translation Services
- Customer Relationship Management
- Effective Written and Verbal Communication
- Good Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Customer Service Specialist
Maxliving Products
11.2020 - 12.2022
Claims Support Specialist
USIS
10.2016 - 10.2020
Store Manager
Avant Wireless
07.2013 - 10.2016
Supervisor, Assistant Manager
Fresh Choice Market
10.2011 - 06.2013
Office Assistant
Nature’s Best Produce
10.2010 - 10.2011
All Lines Adjuster Certification -
Business Administration
Strayer University
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