Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Tatiyana Cossie

Cypress,TX

Summary

Highly responsible and diligent with strong communication skills. Strong work ethic, adaptability and exceptional interpersonal skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Children's Courtyard
Cypress, TX
04.2020 - 05.2021
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Taught children foundational skills in colors, shapes and letters.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Met with parents to discuss child behavior and academic progress.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.

Front Desk Receptionist

IN-Line Chiropractic
Houston, TX
06.2019 - 04.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Updated daily log book with information about visitors entering the premises.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Server

CRU
Houston, TX
04.2023 - 12.2023
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Professional Nanny

Self Employed
Cypress, TX
04.2016 - Current
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Participated in hands-on learning activities by engaging children with games and physical books.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Assisted children with completing homework and special projects.
  • Developed lasting, professional relationships with families by encouraging open communication.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Provided safe transportation to and from activities and events.

Skills

  • Student Records Management
  • Lesson Planning
  • Child Development
  • Social Skills Development
  • Schedule Management
  • Behavior Modeling
  • Infant Care
  • CPR Training
  • Effective Customer Upselling
  • Professional Appearance
  • Sales Techniques
  • Exceptional Customer Service
  • Strong Leadership
  • Administrative Support
  • Guest Relations
  • Project Management
  • Spreadsheet Tracking
  • Correspondence Typing
  • Cash Handling
  • Office Administration
  • Complex Problem-Solving
  • Scheduling

Accomplishments

  • Top Seller
  • Achieving High Customer Ratings
  • Top Customer Service Performance
  • High Customer Return

Certification

TABC Alcohol and Food Handles certification

CPR FIRST AID and Safety

Front Desk Representative

Professional Receptionist

Timeline

Server

CRU
04.2023 - 12.2023

Preschool Teacher

Children's Courtyard
04.2020 - 05.2021

Front Desk Receptionist

IN-Line Chiropractic
06.2019 - 04.2020

Professional Nanny

Self Employed
04.2016 - Current

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Tatiyana Cossie