Tatiyana Duncan
Schenectady
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease the family burden. Hardworking PCA brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
PCA
Consumer Direct Choices
02.2022 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and well-being.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Front Desk Receptionist
Complete Women's Care
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Sandwich Artist
SUBWAY®Restaurants
02.2019 - 01.2022
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
No Degree - Medical Assisting
Mildred Elley
Albany, NY07.2024
High School Diploma -
Schenectady High School
Schenectady, NY06.2020
Skills
- Meal Preparation
- Medical terminology knowledge
- HIPAA Compliance
- Cultural Sensitivity
- Medical Terminology
- Medical Billing
- Experience with Medent
Timeline
Front Desk Receptionist
Complete Women's Care
08.2022 - 12.2022
PCA
Consumer Direct Choices
02.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2019 - 01.2022
No Degree - Medical Assisting
Mildred Elley
High School Diploma -
Schenectady High School
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