Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiyana Taylor

Columbus

Summary

High performing and highly adaptive professional with 8 years of customer service experience and a passion for hospitality. Positive and friendly dedicated professional, strong leader and problem solver. Exceptional skills in oral and written communication and active listening. Successful managing time, customer concerns, and resolving conflict to maximize customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
01.2023 - Current
  • Provide friendly customer service all while remaining calm during periods of high volume.
  • Accurately managed cash flow operations from $1,000 to $4,000 each shift.
  • Memorized over 50 menu items and created custom drinks for 50 to 200 customers each shift.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Server

BD’s Mongolian Grill
09.2021 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Childcare Assistant

Michael’s Little Angels
06.2022 - 08.2022
  • Created a safe and nurturing environment for up to 13 children ages six to twelve.
  • Effectively interacted with children and educated them working toward age appropriate milestones.
  • Design and write daily lesson plans for education time and outdoor activities.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.

Education

English Major -

Columbus State Community College
06.2021

Independence High School
05.2020

Skills

  • Microsoft Word & Office Specialist
  • Google Documents
  • Lesson Planning
  • Problem Solving
  • Time Management Skills
  • Team Leadership
  • Cash Handling
  • Friendly and outgoing
  • Exceptional customer service
  • Critical Thinking
  • Problem-solving abilities

Certification

  • Microsoft Word
  • Microsoft Office Specialist

Timeline

Barista

Starbucks
01.2023 - Current

Childcare Assistant

Michael’s Little Angels
06.2022 - 08.2022

Server

BD’s Mongolian Grill
09.2021 - Current

English Major -

Columbus State Community College

Independence High School

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Tatiyana Taylor