Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatiyana Wilson

Help Desk Analyst/Acquisitions Associate
Atlanta,GA

Summary

Reliable employee seeking acquisitions position. Offering excellent communication and good judgment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the work environment.

Overview

1
1
Certification
8
8
years of post-secondary education
2
2
years of professional experience

Work History

I.T Help Desk Analyst

Intelliteach
Atlanta, GA
10.2019 - 02.2020
  • Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
  • Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Escalate unresolved issues to Team Leads.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Managed high levels of call flow and responded to I.T technical support needs.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.

After School Counselor/Seasonal Worker

Exchange Recreation Center
Decatur, GA
04.2017 - 08.2017
  • Led groups of children safely through variety of activities.
  • Implemented camp activities fostering physical, social and emotional growth.
  • Organized and guided group activities by leading, coaching and participating with kids..
  • Worked with children of varying age, interest, skill and developmental levels.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
  • Helped students develop organizational, time management and study skills.
  • Answered questions related to the facility, fees and rentals.
  • Planned and directed after school curriculum at recreation centers.
  • Recorded attendance of students daily.
  • Kept inventory of supplies of after school programs on daily basis.

Administrative Assistant

Capital Hill Enrichment Center
Atlanta, GA
12.2016 - 08.2017
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assists children with meeting and maintaining individual physical needs.
  • Assists with meal preparation, feeding children and play activities.

Cashier

DaVido's 3.75 Pizza
Decatur, GA
01.2016 - 11.2016
  • Greet customers as they arrive in the store and provide them with information regarding products and/ or services.
  • Respond to customers’ complaints and take necessary actions resolve their issues.
  • Count money at the beginning and ending of each shift.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.

Education

No Degree - Business Administration

Georgia State University
Atlanta, GA
08.2016 - 05.2020

High School Diploma -

Southwest Dekalb High School
Decatur, GA
08.2012 - 05.2016

Skills

Training & Development

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Certification

MOS Certified(Word, Excel, PowerPoint, Office)

Timeline

I.T Help Desk Analyst

Intelliteach
10.2019 - 02.2020

After School Counselor/Seasonal Worker

Exchange Recreation Center
04.2017 - 08.2017

Administrative Assistant

Capital Hill Enrichment Center
12.2016 - 08.2017

No Degree - Business Administration

Georgia State University
08.2016 - 05.2020

Cashier

DaVido's 3.75 Pizza
01.2016 - 11.2016

High School Diploma -

Southwest Dekalb High School
08.2012 - 05.2016

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Tatiyana WilsonHelp Desk Analyst/Acquisitions Associate