Tatiyana D. White

• Managed daily and weekly marketing and leasing plans.
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Conducted property showings, providing wealth of information in regards to its key features, answered questions and redirected concerns to close contracts.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Collected, completed, and processed lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

• Promoted within less than a year to senior leasing professional after exhibiting strong skills and dedication.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Helped manage over 300 residents and units.

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• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.