TATIYANNA ALVARADO
Fall River,MA
Summary
Attentive Soldier with 4 years supporting service members engaged in ground combat missions. Expertise in Aviation Mechanics with talents in problem solving and technical skills. Clear and informative when communicating with other personnel for successful missions. Civilian life: Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Healthcare Provider
Westport Associates
Westport, United States
10.2020 - Current
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Aviation Mechanic
US Army
07.2019 - Current
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Conducted and oversaw safety protocols and flight line foreign object prevention walks.
- Assisted with aircraft and equipment transport and movement.
- Recorded maintenance actions in aircraft logbooks.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
Customer Service Representative
Planet Fitness
Somerset, MA
03.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
Dietary Aide
Dighton Nursing And Rehabilitation
North Dighton, MA
04.2017 - 04.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
No Degree -
Bristol Community College
Fall River, MA07.2025
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA06.2017
Skills
- Maintenance and Repair
- Customer Service
- First Aid/CPR
- Flexible and Adaptable
- Conflict Resolution
- Attention to Detail
- Training and Development
- Time Management
- Self-Motivated
- Dependable and Responsible
Certification
- Certified Aviation Mechanic, U.S. Army
- CPR/First Aid Certification, Westport Associates
- Medication Certification, Westport Associates
Timeline
Healthcare Provider
Westport Associates
10.2020 - Current
Customer Service Representative
Planet Fitness
03.2020 - 10.2020
Aviation Mechanic
US Army
07.2019 - Current
Dietary Aide
Dighton Nursing And Rehabilitation
04.2017 - 04.2019
No Degree -
Bristol Community College
High School Diploma -
Somerset Berkley Regional High School