Tatiyanna Armstrong
Las Vegas,NV
Summary
Dynamic professional with proven leadership in retail management. Skilled in enhancing customer satisfaction and developing effective sales strategies. Committed to driving team performance and fostering collaboration.
Overview
6
6
years of professional experience
Work History
Manager
Diamond Beauty Supply
Los Angeles, California
12.2023 - 08.2026
- Oversaw daily store operations and managed staff scheduling.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed promotional strategies to enhance customer engagement and sales.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new employees on product knowledge and customer service standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Cashier/Key Holder
99 Cents Only
Inglewood, California
09.2020 - 10.2023
- Handled cash, credit, and electronic payments with attention to detail.
- Processed customer transactions accurately and efficiently at a fast-paced retail environment.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area for an optimal shopping experience.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Trained new cashiers on register operation and customer service best practices.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Managed inventory restocking and ensured product availability on the shelves.
Education
High School Diploma -
Valley High
Las Vegas, NV06-2019
Skills
- Customer engagement
- Sales strategy
- Inventory management
- Staff management
- Training development
- Shift supervision
- Performance monitoring
- Performance evaluation
- Employee coaching
- Customer service
- Team collaboration
- Problem solving
- Leadership skills
- Effective communication
Timeline
Manager
Diamond Beauty Supply
12.2023 - 08.2026
Cashier/Key Holder
99 Cents Only
09.2020 - 10.2023
High School Diploma -
Valley High