Tatiyanna Shroyer
Corvallis,OR
Summary
Enthusiastic and motivated individual with extensive experience in customer service and specialty beverage preparation, notably at Dutch Bros. Excelled in fostering positive customer interactions and maintaining high productivity under pressure. Skilled in espresso machine operation and team collaboration, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ice Cream Server/Barista
Newport Candy's Ice Cream Parlor
02.2020 - 09.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Assisted in inventory management, ensuring proper stock levels and product rotation.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
Barista
Dutch Bros
09.2020 - 09.2022
- Maintained and operated espresso machines, blenders, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and floors daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Followed exact recipes for mixing and preparing beverage items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cheerleading & Tumbling Teacher
Brittney Kampfer
10.2021 - 06.2022
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among students.
- Provided training direction, encouragement, and motivation to prepare students for the annual performance.
- Utilized standard gymnastics curriculum to teach proper form and safe conduction of high-risk moves.
- Worked cooperatively with other teachers and parents to help students reach learning objectives.
- Developed strong relationships with students and parents by maintaining open lines of communication and fostering a supportive learning environment.
- Encouraged students to support one another and gave positive reinforcement wherever possible.
Customer Service Associate
Sally Beauty Supply
11.2021 - 06.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Science - Apparel Design
Oregon State University
Corvallis, OR06.2026
General Business Transfer Degree - Business
Oregon Coast Community College (OCCC)
Newport, OR06.2023
High School Diploma -
Newport High School
Newport, OR06.2021
Skills
- POS Systems and Ordering Platforms
- Espresso Machine Operation
- Safe Food Handling Practices
- Up-selling
- Product Displays
- Speedy and Efficient
- Calm Under Pressure
- Team Player
Certification
ORLA Oregon Food Handler Certification [Expires 06/28/27]
Timeline
Customer Service Associate
Sally Beauty Supply
11.2021 - 06.2023
Cheerleading & Tumbling Teacher
Brittney Kampfer
10.2021 - 06.2022
Barista
Dutch Bros
09.2020 - 09.2022
Ice Cream Server/Barista
Newport Candy's Ice Cream Parlor
02.2020 - 09.2020
Bachelor of Science - Apparel Design
Oregon State University
General Business Transfer Degree - Business
Oregon Coast Community College (OCCC)
High School Diploma -
Newport High School
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