Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatjana Ahmetovic

Phoenix,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Office Manager

Desert Bolt Behavioral
10.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.

CEO

Five Star Installation Group
01.2015 - 02.2023
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Expanded market share through successful acquisitions and mergers.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Established foundational processes for business operations.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

Certified Medical Assistant

Georgia Clinic
03.2008 - 01.2015
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Prepared lab specimens for diagnostic evaluation.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
03.2013

Certified Medical Assistant - CMA

Everest Institute - Atlanta Downtown
Atlanta, GA
05.2007

Skills

  • Staff hiring
  • Administrative Support
  • Policy Development
  • Compliance Monitoring
  • Employee Supervision
  • Data Entry
  • Operations Management
  • Scheduling Coordination
  • Strategic Planning
  • Payroll and budgeting
  • Customer Relations
  • Physician Group Management

Languages

Croatian
Native or Bilingual
Bosnian
Native or Bilingual

Timeline

Office Manager

Desert Bolt Behavioral
10.2023 - Current

CEO

Five Star Installation Group
01.2015 - 02.2023

Certified Medical Assistant

Georgia Clinic
03.2008 - 01.2015

Bachelor of Science - Psychology

University of Phoenix

Certified Medical Assistant - CMA

Everest Institute - Atlanta Downtown

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Tatjana Ahmetovic