Tatjana Dimitrovska
Pataskala,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trauma Registrar
MOUNT CARMEL EAST HOSPITAL
COLUMBUS, OH
12.2019 - Current
- Attended meetings, conferences, seminars, workshops and other training sessions related to trauma registry operations and management.
- Performed complex coding tasks using ICD-10 codes in accordance with established protocols.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Collected and analyzed data related to patient care, quality assurance, and research activities.
- Assisted in developing policies and procedures for the operation of the Trauma Registry program.
- Provided education and training on proper use of trauma registry systems.
- Assigned patients to diagnosis-related groups, procedure codes and AIS.
- Provided consultation and technical assistance to other health care professionals regarding trauma registry operations and procedures.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Participated in quality improvement initiatives designed to improve patient safety outcomes.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated efforts between multiple entities involved in collecting data for the Trauma Registry program.
- Maintained current knowledge of state regulations pertaining to the collection and reporting of injury data.
- Monitored patient outcomes including mortality and morbidity rates associated with traumatic injuries.
- Reviewed medical records to ensure accuracy of trauma registry data entries.
- Collaborated with other departments within the hospital system on issues related to trauma registry operations.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
PFS Representative
Mount Carmel East Hospital
COLUMBUS, OH
02.2009 - Current
- Updated patient data in our database system.
- Managed customer service inquiries in a professional manner, both over the phone and via email and in person.
- Answered incoming patient phone calls and responded to voicemails to answer financial services questions.
- Collaborated with team members to develop strategies for improving customer satisfaction ratings.
- Explained complex financial concepts in an easily understandable way to customers.
- Researched and identified patient billing issues to respond to patient questions and resolve.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Provided support during peak periods by working overtime hours as needed.
- Established payment plans, allowing individuals to make monthly payments for services.
- Received payments and posted amounts to customer accounts.
- Processed patient credit card payments and allocated to specific visit on account.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Explained insurance processes, plan benefits and balance details to patients.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Prepared documents for scanning into the electronic health record system as necessary.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Prevented double bookings and set aside appropriate time in between appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Monitored changes in medical coding guidelines and updated records accordingly.
- Answered office phones and emails.
- Instructed patients regarding how to prepare for appointments.
- Greeted patients upon arrival and verified patient information.
- Conducted follow-up calls for missed or cancelled appointments.
- Informed patients regarding needed medical tests and procedures.
Education
Medical Billing And Coding
Central Ohio Technical College
Newark, OHSkills
- Analytical and Critical Thinking
- Dependable and Responsible
- Self-Directed
- Microsoft Word
- Decision-Making
- Friendly, Positive Attitude
Certification
- Ohio Trauma Registry Course 10/2020
- Ais 2015 Course 04/2020 ( but still using 2008)
- ICD-10 02/2020
- CSTR 02/2022
Languages
English
Professional
Macedonian
Professional
Serbian
Professional
Bosnian
Professional
Croatian
Professional
Bulgarian
Professional
References
References available upon request.
Timeline
Trauma Registrar
MOUNT CARMEL EAST HOSPITAL
12.2019 - Current
PFS Representative
Mount Carmel East Hospital
02.2009 - Current
Medical Billing And Coding
Central Ohio Technical College
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