Tatjana Eddy
Senior Large Language Model Specialist
Ramsey,IL
Summary
Results-oriented professional with a proven track record in project coordination, team leadership, and strategic problem-solving. Adept at driving cross-functional collaboration to exceed performance targets and enhance client satisfaction. Skilled in identifying and resolving issues, developing and executing initiatives that streamline processes, and fostering a culture of continuous improvement. Experienced in managing multiple projects with precision and efficiency, ensuring timely delivery and optimal performance.
Overview
8
8
years of professional experience
Work History
Senior Large Language Model (LLM) Specialist
Appen
07.2024 - Current
- Ensured Compliance and Quality: Consistently adhered to company policies and procedures, delivering high-quality work that met or exceeded established standards.
- Provided Expert Guidance: Offered strategic recommendations on user interface design, guidelines, and large language model (LLM) tasks, enabling project and program managers to achieve client delivery goals efficiently.
- Developed and Refined Guidelines: Contributed to the creation and enhancement of operational guidelines, ensuring accuracy, consistency, and clarity, which improved contributor understanding and project outcomes.
- Facilitated Cross-Functional Collaboration: Collaborated with cross-functional teams to drive engagement, foster effective communication, and ensure seamless collaboration on LLM projects, resulting in an increase in project efficiency.
- Utilized Data-Driven Insights: Actively tracked and analyzed project metrics, leveraging data-driven insights to inform decision-making and enhance project quality and delivery outcomes.
- Gained Practical Experience in LLM Tasks: Acquired hands-on experience in LLM prompt writing, response evaluation, and reasoning assessment, consistently delivering high-quality results with meticulous attention to detail.
Contracted Program Lead
Appen
06.2022 - 07.2024
- Project Goal Definition & Strategy Development: Collaborated with project managers and clients to define project goals, proposing and implementing enhancements to contributor-facing guidelines and the user interface. Resulting strategies improved operational efficiency, enhanced contributor experience, and increased accuracy metrics.
- Client Communication & Stakeholder Engagement: Participated in client-facing calibration calls and collaborated with project managers to align on objectives, ensuring timely updates and proactive issue resolution, thereby fostering transparency and trust.
- Client Service Excellence: Provided exceptional client service by promptly addressing concerns and offering solutions that met their needs, resulting in increased client satisfaction and retention.
- Adaptability & Problem-Solving: Adapted swiftly to changing project demands, effectively managing unforeseen challenges without compromising quality or delivery timelines.
- Data Analysis & Reporting: Generated detailed reports and conducted data analysis to highlight quality performance and usage metrics; contributed to the creation of Weekly Business Reviews (WBR) and Quarterly Business Reviews (QBR), providing actionable insights for stakeholders.
- Process Monitoring & Reporting: Developed and maintained tracking spreadsheets for process monitoring and reporting, ensuring accurate and up-to-date information for decision-making.
- Project Management & Deadline Adherence: Managed multiple projects simultaneously, prioritizing tasks and consistently meeting deadlines, demonstrating strong organizational and time-management skills.
- Resource Allocation & Staff Development: Optimized resource allocation by conducting weekly data analysis and performance evaluations, identifying areas for improvement, and providing personalized coaching for staff development, leading to enhanced team performance.
- Cross-Functional Collaboration: Collaborated effectively with cross-functional teams, ensuring seamless project progression and improved contributor satisfaction through open communication and shared objectives.
Contracted Senior Auditor
Appen
05.2019 - 05.2022
- Developed Internal Controls: Collaborated with management to design and implement effective internal controls, leading to a measurable improvement in accuracy metrics and compliance standards.
- Enhanced Client Reporting: Increased client confidence by delivering comprehensive reports that provided key insights and actionable plans, resulting in improved client satisfaction and trust.
- Mentored Junior Auditors: Provided guidance and mentorship to junior auditors, contributing to their professional development and enhancing overall team performance and efficiency.
- Fostered Collaborative Environment: Created a more collaborative work environment by establishing open communication channels between auditors and management, leading to improved teamwork and problem-solving.
- Developed Training Materials: Partnered with auditors to track errors and created targeted learning materials, maintaining and further improving contributor accuracy and experience.
- Optimized Audit Processes: Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes, resulting in reduced audit cycle times and increased operational effectiveness.
Contracted Auditor
Appen
11.2017 - 04.2019
- Enhanced Audit Accuracy: Conducted thorough audits to identify discrepancies in contributors' understanding of project guidelines and rating approaches, leading to improved alignment and accuracy.
- Strengthened Internal Controls: Evaluated existing processes and provided actionable recommendations, resulting in more effective internal controls and reduced risk exposure.
- Streamlined Audit Processes: Implemented standardized audit procedures and checklists, significantly improving efficiency and reducing time spent on each audit engagement.
- Mitigated Organizational Risks: Collaborated with cross-functional teams to identify potential risks and implemented preventative measures, enhancing overall organizational resilience.
- Fostered Knowledge Sharing: Worked closely with fellow auditors to share insights and best practices, promoting continuous professional development within the team.
- Trained New Auditors: Developed and delivered comprehensive training programs on auditing principles and company procedures, accelerating the onboarding process for new employees.
- Monitored Audit Effectiveness: Partnered with auditors to track errors and provided targeted coaching to contributors, leading to sustained improvements in accuracy and performance.
Contracted Quality Rater
Appen
08.2017 - 10.2017
- Enhanced Rating Accuracy: Consistently reviewed and stayed current on available guidelines and resources, leading to improved rating precision and alignment with project standards.
- Maintained High Productivity: Efficiently managed time and prioritized tasks, ensuring consistent output and meeting project deadlines.
- Optimized Workflow Efficiency: Adhered conscientiously to provided guidelines and protocols, minimizing errors and streamlining processes for enhanced productivity.
- Increased Conceptual Understanding: Regularly collaborated with fellow raters and supervisors, deepening comprehension of complex concepts and enhancing overall performance.
- Achieved Recognition for Accuracy: Received acknowledgment for maintaining high levels of accuracy and adherence to project guidelines, reflecting commitment to quality.
- Demonstrated Initiative in Learning: Completed required training modules promptly and proactively sought additional resources to enhance understanding of complex topics.
- Showcased Adaptability: Successfully transitioned between multiple projects with varying guidelines and objectives, maintaining performance standards.
- Worked Independently with Precision: Balanced workload effectively within deadlines, delivering quality results without supervision.
Education
Bachelor of Arts - Psychology - Organizational Studies Concentration
Post University
Waterbury, CT05.2026
German Abitur - High School Diploma -
Goetheschule Wetzlar
Wetzlar, Germany2003
Skills
- Project Coordination
- Team Management & Leadership
- Effective Communication
- Quality Assurance
- Data Analysis
- Problem Solving
- Training & Development
- Client Needs Assessment
- Adaptability & Learning Agility
- Performance Evaluation & Optimization
Technical Skills
- Microsoft 365 Suite : Excel (advanced formulas, pivot tables, data visualization), Word, PowerPoint, Outlook, SharePoint, Teams
- Google Workspace : Docs, Sheets, Slides, Drive, Meet, Calendar
- WorkRamp : Learning Management System (LMS) functionalities (course creation, learner tracking, and reporting)
- Slack : Team collaboration and communication
Languages
- German – Native proficiency
- English – Near-native proficiency
- Russian – Near-native proficiency
Accomplishments
Spot Award – Appen (February 2024)
Awarded Appen's Spot Award for exceptional contributions to contributor-facing guidelines. Recognized for meticulous attention to detail, identifying process gaps, and enhancing quality alignment, leading to client commendations and project success.
Timeline
Senior Large Language Model (LLM) Specialist
Appen
07.2024 - Current
Contracted Program Lead
Appen
06.2022 - 07.2024
Contracted Senior Auditor
Appen
05.2019 - 05.2022
Contracted Auditor
Appen
11.2017 - 04.2019
Contracted Quality Rater
Appen
08.2017 - 10.2017
Bachelor of Arts - Psychology - Organizational Studies Concentration
Post University
German Abitur - High School Diploma -
Goetheschule Wetzlar
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