Tatjana Maldonado
Spring Hill,USA
Summary
Dedicated and compassionate Medical Receptionist with 6 years of experience providing administrative support in fast-paced healthcare environments. Highly skilled in managing patient appointments, maintaining medical records, handling patient inquiries, and ensuring a smooth workflow within medical offices. Proficient in a variety of office software, patient management systems, and HIPAA regulations. Known for strong organizational skills, excellent communication abilities, and a friendly, patient-focused demeanor. Adept at managing front-office duties, scheduling, insurance verification, and facilitating seamless patient experiences. Committed to delivering exceptional service while maintaining confidentiality and a positive office atmosphere.
Overview
15
15
years of professional experience
Work History
Receptionist
Access Healthcare Physicians, LLC
03.2019 - Current
- My position in my office is currently as the check out receptionist. In my position I work a lot with answering phones, processing referrals, making orders for all types of bloodworks, radiology, specialist, physical therapy, home health care.
- When answering phone calls I am also triaging patient issues and concerns and sending all information to medical staff or provider that is in office.
- For my patients if they need the assistance, I help them to schedule all radiology and specialists appointments.
- I'm also trained as check in which requires me to verify insurances and eligibility, confirming future appointments and greeting patients as they come in.
- I absolutely adore all of my patients and try to make their experience the best I can and make sure they know they can call me with any questions about appointments, specialists appointments and any radiology testing they are needing.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Prepared and processed patient referrals and transfer requests.
Supervisor
CHARLOTTE RUSSE, Inc
07.2017 - 02.2019
Manager/Key holder
FIVE BELOW
06.2015 - 08.2017
Front End Supervisor/ Manager/ Key holder
ROSS DRESS FOR LESS
04.2010 - 11.2016
Customer Service manager (CSM)
RURAL KING
10.2014 - 07.2015
Sales Associate
FOOTACTION
11.2013 - 10.2014
Education
GED -
Springstead High School
Skills
- Front Desk
- Employee relations
- Office Administration
- Problem solving
- EMR Systems
- Retail Management
- Medical Office Experience
- Retail
- Medical Records
- Process improvement
- Organization skills
- Triage
- Customer relations
- Medical Scheduling
- Strong Communication
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Appointment management
- Electronic medical records
- Documentation
- Insurance verifications
- Patient referral
- Insurance authorizations
Additional Information - Core Competencies
- Management
- Customer Relations
- Negotiation Skills
- Project Management
- Business Acumen
- Voice of the Customer
- Strong Communication
- Process Improvement
- Employee Relations
- Retail Management
- Problem Solving
Timeline
Receptionist
Access Healthcare Physicians, LLC
03.2019 - Current
Supervisor
CHARLOTTE RUSSE, Inc
07.2017 - 02.2019
Manager/Key holder
FIVE BELOW
06.2015 - 08.2017
Customer Service manager (CSM)
RURAL KING
10.2014 - 07.2015
Sales Associate
FOOTACTION
11.2013 - 10.2014
Front End Supervisor/ Manager/ Key holder
ROSS DRESS FOR LESS
04.2010 - 11.2016
GED -
Springstead High School
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