Tatjana Piazza-Trapani
Deerfield Beach
Summary
Dynamic and adaptable professional with extensive experience in customer service roles. Known for strong time management and attention to detail, consistently delivering prompt and courteous service. Committed to enhancing guest satisfaction in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Live-in Nurse
Private Home
Coral Springs
01.2014 - 03.2018
- Administered medications and monitored patient responses to treatments.
- Provided compassionate patient care and emotional support to families.
- Educated patients on health management and wellness strategies.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Administered medications and treatments in accordance with physician orders.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
Cocktail Server
CoConut Creek Casino
Coconut Creek
01.2013 - 02.2016
- Provided excellent customer service in fast-paced casino environment.
- Delivered beverages and food to guests promptly and accurately.
- Maintained cleanliness and organization of service areas throughout shifts.
- Assisted guests with menu selections and special requests as needed.
- Processed payments using point-of-sale systems efficiently and accurately.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accurate cash handling practices while efficiently serving customers.
- Checked identification prior to serving.
Nail Technician
Carmichaelstudio
Cedarhurst
05.1988 - 01.1996
- Provided high-quality nail services using industry-standard tools and techniques.
- Maintained cleanliness and organization of workstations and equipment.
- Consulted with clients to determine nail design preferences and needs.
- Educated clients on proper nail care and maintenance techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed appointment schedules to ensure efficient workflow and client experience.
- Implemented sanitation protocols to ensure a safe environment for clients and staff.
- Stayed updated on trends in nail art and techniques for service improvement.
Education
High School Diploma -
Nassau Community College
Mineola, NYSkills
- Customer service
- Order accuracy
- Beverage knowledge
- Cash handling
- POS operation
- Inventory management
- Conflict resolution
- Team collaboration
Timeline
Live-in Nurse
Private Home
01.2014 - 03.2018
Cocktail Server
CoConut Creek Casino
01.2013 - 02.2016
Nail Technician
Carmichaelstudio
05.1988 - 01.1996
High School Diploma -
Nassau Community College