TATJANA QUARLES
COLUMBUS,GA
Summary
Highly motivated customer care specialist dedicated to delivering exceptional service and resolving conflicts with precision. Possessing strong attention to detail, with effective communication skills and honed leadership experience. Thriving in fast-paced, high-volume call environments, consistently providing efficient and accurate support.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Aflac Insurance Company
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on claim process and statuses.
- Met customer call guidelines for service levels, handle time and productivity.
- Verified accuracy of customer account information and updated when necessary for voluntary benefits.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Identified customer issues with claims, investigated causes and initiated resolutions.
ASSISTANT MANAGER
SCHUSTER ENTERPRISE
01.2021 - Current
- Assisted Senior Management with day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintain operational performance by skillfully handling opening and closing tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
SPECIAL EDUCATION PARAPROFESSIONAL/TEACHER, AUTISM
MUSCOGEE COUNTY SCHOOL DISTRICT
01.2005 - 01.2021
- Implement Model Classroom using Applied Behavior Analysis teacher strategies
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment through Mindset Curriculum.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions through Positive Behavior Intervention System.
- Trained and certified on the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment through the Marcus Autism Center.
Education
Bachelor of Science (B.S.) -
Ashford University
San Diego, California08.2016
Skills
- Budget assistance
- Operations management
- Cost reduction
- Customer service excellence
- Problem Resolution
- Customer Relations
Continuing Education
Active Mentee in the Aflac TEACH program
Expanding knowledge in FMLA, Disability and Statutory Paid Leave through eLearning and materials
Timeline
Customer Care Specialist
Aflac Insurance Company
02.2024 - Current
ASSISTANT MANAGER
SCHUSTER ENTERPRISE
01.2021 - Current
SPECIAL EDUCATION PARAPROFESSIONAL/TEACHER, AUTISM
MUSCOGEE COUNTY SCHOOL DISTRICT
01.2005 - 01.2021
Bachelor of Science (B.S.) -
Ashford University
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