Summary
Overview
Work History
Education
Skills
Timeline
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Tatjana Trajkovska

Willowbrook,IL

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

While I have taken a break from professional career to focus on taking care of my children, I am now fully prepared to re-enter the workforce. Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

12
12
years of professional experience

Work History

RELATIONSHIP MANAGER Factoring Department

COMPASS HOLDING
07.2020 - 10.2021
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Collaborated with teams across other departments and working on deals to increase their income
  • Utilized CRM and other software to track client data and progress
  • Generate leads and follow up on sales opportunity
  • Achieved goals for sale of factoring services and exceeded performance metrics for customer service.

INSIDE SALES REPRESENTATIVE Factoring Department

COMPASS HOLDING
10.2019 - 06.2020
  • Negotiated new sales opportunities through inbound lead follow-up and outbound cold-calls/emails converting 30% of leads to clients
  • Answer an incoming customer call daily to answer service questions and close deals
  • Prepared sales reports and analyzed data
  • Provide exceptional customer service and support
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

OPERATIONS ASSOCIATE

KOHL'S
12.2018 - 07.2019
  • Replenished floor stock and processed shipment to ensure product availability for customers
  • Recommending merchandise based on customer needs
  • Organizing and understanding of project management principles and processes
  • Unloading trucks and delivering merchandise to sales floor to maintain a diverse supply of products for customers
  • Scanned merchandise and applied sales tickets quickly and correctly to minimize pricing errors at checkout.

SALES SPECIALIST/SUPPLY CHAIN

FEDEX EXPRESS
12.2016 - 04.2018
  • Market segmentation and targeting, acquiring new customers by direct B2B selling of the FedEx services
  • Organizing domestic and international transport using all modes of transport and service providers
  • Developing and maintaining good relations with clients and custom agencies
  • Ensure all packages receive appropriate scan.
  • Interacted with supply chain personnel regarding customers' product orders and deliveries.

ACCOUNT/PAYROLL ASSISTANT

FEDEX EXPRESS
01.2016 - 11.2016
  • Analyzed accounting statistics and prepared financial reports
  • Deposited daily payments from clients, monthly bank reconciliation
  • Processing into Excel database and payroll database
  • Preparing bank deposits
  • Prepared weekly and monthly financial reports.

CUSTOMER SERVICE

FEDEX EXPRESS
06.2015 - 12.2015
  • Performed general office duties, including answering multiline line phones and routing telephone calls
  • Preparing import/export documentation, shipping documents and labels
  • Written reports of the daily/weekly operations
  • Processing of return orders and handling various day-to-day activities and creating daily Manifest reports for all shipments.

SALES MANAGEMENT TRAINEE

PETRESKI & PARTNERS CONSULTING
09.2013 - 06.2015
  • Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
  • Schedule and coordinating meetings, appointments, and travel arrangements
  • Redesign and update the training materials form time to time as per the changes in job profiles and organizational policies
  • Collected, verified, and processed payroll information and related transactions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

SALES ASSOCIATE

SETIMIANO MACEDONIA - 7 CAMICIE
09.2009 - 05.2012
  • Successfully assisted customers with product selections and purchases, e-service transactions
  • Achieved daily sales goal by cross selling and promoting additional products and services


Education

MASTER'S DEGREE - INTERNATIONAL ECONOMICS

ECONOMIC INSTITUTE UNIVERSITY OF ST. CYRIL & METHODIUS
SKOPJE, MACEDONIA

BACHELOR'S DEGREE - MARKETING MANAGEMENT

INTEGRATED BUSINESS FACULTY
SKOPJE, MACEDONIA

Skills

  • Excellent organization and time management skills with the ability to multi-task
  • Capable of working under supervision and independently
  • Ability to quickly learn and understand new technologies
  • Organization
  • Report Writing
  • Critical Thinking and Problem Solving Skills
  • Communication Skills
  • Strong research and coordination skills
  • Expert with MS Office Excel, Word, PowerPoint, Outlook, Access
  • Ability to work effectively in a fast-paced environment

Timeline

RELATIONSHIP MANAGER Factoring Department

COMPASS HOLDING
07.2020 - 10.2021

INSIDE SALES REPRESENTATIVE Factoring Department

COMPASS HOLDING
10.2019 - 06.2020

OPERATIONS ASSOCIATE

KOHL'S
12.2018 - 07.2019

SALES SPECIALIST/SUPPLY CHAIN

FEDEX EXPRESS
12.2016 - 04.2018

ACCOUNT/PAYROLL ASSISTANT

FEDEX EXPRESS
01.2016 - 11.2016

CUSTOMER SERVICE

FEDEX EXPRESS
06.2015 - 12.2015

SALES MANAGEMENT TRAINEE

PETRESKI & PARTNERS CONSULTING
09.2013 - 06.2015

SALES ASSOCIATE

SETIMIANO MACEDONIA - 7 CAMICIE
09.2009 - 05.2012

BACHELOR'S DEGREE - MARKETING MANAGEMENT

INTEGRATED BUSINESS FACULTY

MASTER'S DEGREE - INTERNATIONAL ECONOMICS

ECONOMIC INSTITUTE UNIVERSITY OF ST. CYRIL & METHODIUS

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Tatjana Trajkovska