Tatomya Wimbish
Lacey,WA
Summary
Accomplished Sales Leader with over 15 years of leadership experience. Areas of expertise include sales, recruiting, and people management. Highly competitive and driven to succeed. Expert at building client relations and encouraging all sales team members to take this approach. Ready to utilize analysis capabilities to improve efficiency and profits and identify areas where business productivity can improve. Organized and capable of managing multiple accounts at once.
Overview
16
16
years of professional experience
Work History
Acquisitions
Comcast
07.2021 - Current
- Developed productive relationships with key account holders.
- Generated weekly, monthly, quarterly and yearly reports on sales pipeline.
- Assessed areas of service concern and developed improvement plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Attained $8,800 in revenue targets on monthly basis
Advanced Technical Support
TDS Telecommunications
04.2020 - 07.2021
- Maintained servers and systems to keep networks fully operational
during peak periods. - Managed equipment upgrades, programming adjustments and
billing information for up to 30 customers daily. - Supported business development and sales leaders by educating end
users on technical systems. - Followed up with clients to verify optimal customer satisfaction
following support engagement and problem resolution. - Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity. - Carried out day-day-day duties accurately and efficiently.
- Assisted customers in identifying issues and explained solutions to
restore service and functionality. - Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users across various time zones. - Collaborated with supervisors to escalate and address customer
inquiries or technical issues. - Used ticketing systems to manage and process support actions and
requests. - Offered troubleshooting of connectivity issues across networks such as
Wi-Fi, TN and Cable Services. - Submitted service tickets for equipment maintenance requests.
- Documented transactions and support interactions in system for future
reference and addition to knowledge base. - Resolved escalated issues by serving as subject matter expert on
wide-ranging issues. - Translated complex technical issues into digestible language for
non-technical users. - Managed high levels of call flow and responded to all technical
support needs. - Provided support for networking protocols and characteristics.
- Collaborated with colleagues in both domestic and international
support facilities.
Economic Empowerment Coordinator & Facilitator
YWCA Of Olympia
09.2014 - 12.2019
- Used software programs and produced attractive and informative maps, infographics and documents.
- Displayed success in facilitating community stakeholders input and public meetings that produced results.
- Spoke publicly to discuss planning projects, garner interest and build support.
- Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of program staff to boost performance and enhance program results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 10-20 program participants, Interns, and volunteers by implementing program policies, protocols, & work rules.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize program success.
- Established performance goals for program and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees and stockholders to boost organization morale and promote program retention.
- Managed overstocking, restocking and inventory control procedures.
- Evaluated program participants performance on weekly basis and conveyed constructive feedback to improve skills.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Supervised and performed human resource management functions for 10-20 subordinates.
- Planned and implemented fundraising events.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Attended events to develop professional network of potential donors.
- Developed and implemented marketing campaigns targeting donors.
- Cultivated impactful social media presence on Facebook for multiple programs, offering content relating to fundraising campaigns and organizational objectives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Interviewed and hired talented volunteers and Interns.
- Developed Economic Empowerment Program from ground up, laying out framework and defining roles.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Identified risks and developed mitigation plans.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 50+ trainees
Quality Aire Specialist
Coastal Aire Concepts
01.2012 - 08.2014
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Managed 5 new sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Secured new accounts by strategically pursuing leads, generating over $60,000 of revenue monthly.
- Increased referrals 80% by building productive partner networks.
- Exceeded sales goals, increased revenue and facilitated sales.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients; created door knocking program.
- Coached customers' staff and demonstrated product use and maintenance.
Senior Customer Service Supervisor
Affiliated Computer Services
05.2009 - 01.2012
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved account issues to build rapport and relationships with clients.
- Coached employees through day-to-day work and complex problems.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised 12 Call Center Agents in providing excellent customer service to callers requiring assistance for account management and escalation issues.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Achieved high satisfaction rating through proactive first-call resolutions of customer issues.
- Trained team members on performance metrics and consumer behavior identification.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Developed quality employees within call center to take over leadership positions.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
Education
Bachelor of Arts - Business Administration And Marketing
Western Governors University
Salt Lake City, UT11-2025
Skills
- Personnel Recruitment
- Customer Acquisition Management
- Providing Feedback
- Statistic Analysis
- Training Initiatives
- Strategic Vision
- Administrative Duties
- Customer Retention
- Operational Procedures
- Effective Communication
- Customer Accounts Management
- Problem Resolution
- Account management
Timeline
Acquisitions
Comcast
07.2021 - Current
Advanced Technical Support
TDS Telecommunications
04.2020 - 07.2021
Economic Empowerment Coordinator & Facilitator
YWCA Of Olympia
09.2014 - 12.2019
Quality Aire Specialist
Coastal Aire Concepts
01.2012 - 08.2014
Senior Customer Service Supervisor
Affiliated Computer Services
05.2009 - 01.2012
Bachelor of Arts - Business Administration And Marketing
Western Governors University
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