Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tatrabian Mitchell

Hazlehurst,Georgia

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Sales Associate

Stocker, Walmart Supercenter
02.2016 - 06.2023
  • Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out
  • Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
  • Used RF scanners to track merchandise and double-check container contents
  • Maintained neat, orderly and safe work space
  • Organized warehouse and stockroom areas using forklifts and pallet jacks
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Separated all of the debris and packaging from the boxes for recycling or disposal
  • Was in charge of inventory management, which included counting and stocking merchandise
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Rotated inventory properly to avoid out-of-date items and removed aging items from main shelving to create special promotional displays
  • Assisted customers in finding what they were looking for and transferring oversized items to vehicles
  • Took on customer service responsibilities, working with teams of up to 9 team associates to achieve top satisfaction ratings in satisfaction surveys as needed
  • Kept my work area clean, orderly, and safe
  • Dealt with customer service issues courteously and in accordance with company policies
  • Assisted the maintenance team in organizing and cleaning the warehouse, stockroom, and store near the end of the shift
  • Had control of pricing merchandise, stocking shelves, and taking inventory of supplies
  • Kept well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Ensured that team members communicated effectively
  • Replenished and restocked merchandise in accordance with the store's merchandising layout
  • Handled customers relations issues in a gracious manner and in accordance with company policies
  • Followed proper safety procedures and immediately informed management of any safety concerns in the warehouse, stockroom, and store
  • Went through the shelves and removed any products that were defective or expired.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Front End Retail Cashier

Walmart Supercenter
08.2015 - 02.2016
  • Kept checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
  • Helped customers by answering their questions and completing their requests
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport
  • Increased sales and customer satisfaction by keeping checkout areas clean and organized
  • Kept the checkout areas clean and orderly
  • Handled customer complaints and took the necessary steps to resolve their problems
  • Bagged merchandise with care and efficiency to minimize damage
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed
  • Informed customers about the company's reward programs
  • Sanitized the workspace and equipment
  • Able to work in a fast-paced, high-pressure environment
  • Provided fast, friendly checkout experience to minimize wait times.
  • Help customers by guiding them and answering their questions
  • Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly
  • Customers received directions and recommendations from me.
  • Supported opening and closing store activities, following procedures.
  • Processed merchandise returns and exchanges following store procedures.
  • Answered phone calls about store policies, hours and merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, and locate items.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Checked personal identifications during alcohol and tobacco sales.

Bath and Body Works

Liveops Nation
08.2023 - Current

- Communicate with customers and build a rapport over the phone.

- learned how to be a brand builder to increase sells and keep the customers coming back.

- I always show empathy to the customers and be understanding.

- the requirement was to complete 130 commits per month.

- I learned how to use my resources in gingham gateway

- help customers complete orders by ordering for them if needed be

- I completed returns and reships

- I honored customer's original purchased price by using promotional codes and discounts when their order was lost or damaged.

- I communicated with guests clearly and with good humor to encourage laughter and excitement.

- I also learned how to schedule myself in this position.

Education

High School Diploma -

Appling County High School
Baxley, GA
05.2009

Skills

  • Product tagging
  • Shelf merchandising
  • Product Sales
  • Customer Needs Assessment
  • Business Development
  • Promotional Support
  • Order Processing
  • Sales Development
  • Payment Processing
  • Upselling
  • Money Handling
  • Flexible Schedule
  • Outgoing Personality
  • Self-Checkout Assistance
  • Sales Expertise
  • Verbal/Written Communication
  • Product Recommendations
  • Listening Skills
  • Complex Problem-Solving
  • Problem-Solving Skills
  • Merchandising Knowledge
  • Point of Sale Operation
  • Stock rotation
  • Pallet management
  • Strong communication
  • Product identification
  • Customer Service
  • Meeting Deadlines
  • Time Management
  • Reliable and Punctual
  • Product Promotions
  • Inventory Tracking
  • Relationship Building
  • Retail Store Operations
  • Client Service
  • Stocking and Receiving
  • Shipment Processing

Languages

English
Full Professional

Timeline

Bath and Body Works

Liveops Nation
08.2023 - Current

Sales Associate

Stocker, Walmart Supercenter
02.2016 - 06.2023

Front End Retail Cashier

Walmart Supercenter
08.2015 - 02.2016

High School Diploma -

Appling County High School
Tatrabian Mitchell