Tatsiana Sencer

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

• Proficient in effective communication
• Exceptional organizational proficiency
• Demonstrated mastery in time management
• Proficiency in crisis management
• Proficiency in planning and executing special events
• Proven ability to identify and capitalize on new revenue streams
• Adept at fostering teamwork and nurturing staff development

• Belarusian State Technological University, Chemist Engineer-technologist, 01/09/96 - 06/24/01, Chemical technology of wood processing
• State Institute for Advanced Studies and Retraining of Managers and Specialists of the Ministry of Trade of the Republic of Belarus, Accountant-economist, 03/20/08 - 09/19/09, Accounting and control in business activities

• Spa Front Office Associate, D-Maris, Marmaris, 2023 Season, Cordially welcome clients upon their arrival and offer a concise introduction to the spa's amenities and available services., Efficiently schedule and confirm spa appointments using advanced computerized systems, ensuring optimal utilization of therapists' time and facility resources., Process payments for spa services and retail purchases, adeptly managing cash transactions, credit card payments, and gift certificate redemptions., Field telephone inquiries with precision, furnishing accurate details regarding spa services, pricing structures, and appointment availability., Maintain a pristine and inviting reception area, meticulously organizing reading materials, replenishing water and tea stations, and ensuring all promotional materials are current and aesthetically presented., Collaborate with spa personnel to oversee client traffic and relay any specific requests or requirements from clients., Address client grievances or issues with utmost professionalism and discretion, striving to resolve concerns to the client's satisfaction., Support inventory management efforts by monitoring the consumption of spa supplies and retail products, and promptly placing orders as needed.
• Spa Manager, Martı Marina & Yacht Club, Marmaris, 2022 - 2023, Oversee external appointment bookings, encompassing travel arrangements, security protocols, point-of-sale system management, and equipment maintenance and storage., Uphold standards of cleanliness within the club, manage expenditures, optimize profitability, and cultivate a positive atmosphere for both members and staff., Conduct comprehensive training sessions for new employees on computer systems, point-of-sale terminals, and operational protocols., Maintain meticulous inventory records for skincare, makeup, and gift items, ensuring adequate stock levels are maintained., Demonstrate comprehensive knowledge of all services offered, including facials and massages., Enforce salon cleanliness in accordance with company policies and industry standards., Develop and implement payroll procedures on a weekly basis, ensuring accuracy and compliance., Supervise administrative functions, ensuring all records, payroll data, and schedules are consistently updated and appropriately filed., Facilitate the recruitment, interviewing, hiring, and training of salon associates to ensure the availability of qualified staff in a timely manner.
• Front Office Representative, Martı Marina & Yacht Club – Baraka Hotel, Marmaris, 2019-2022, Establishing and maintaining a comprehensive guest database., Assisting guests throughout the check-in process, including issuing room keys and addressing any inquiries., Managing incoming mail and messages on behalf of guests., Overseeing guest accounts and transactions., Coordinating all aspects of guest services., Proactively promoting available services to guests., Ensuring high levels of guest satisfaction through personalized attention and service., Monitoring room inventory and overseeing housekeeping operations., Upholding quality standards and ensuring they meet or exceed expectations on a daily basis., Addressing and resolving guest complaints, room-related issues, and conflicts through effective negotiation techniques.
• Customer Service Specialist, Armtek / Minsk, 2011-2019, Monitoring the work of the contact center department., Training new employees., Replacing the boss of the department in his absence., Working with e-mail and sending letters., Making incoming and outgoing calls., Informing customers about ongoing promotions, changes in the company, as well as tracking and informing the receivables debt, placing orders and monitoring the quality of their implementation.
• Dealer Service Specialist, Svyaznoy Bel / Minsk, 2003-2011, Collaborate with mobile operator dealerships such as MTS and Belsel., Manage the collection and processing of data pertaining to subscriber connections., Prepare and generate necessary reports accurately and timely., Calculate compensation and conduct telephone communications as required., Provide guidance and support to dealership sales and customer service personnel through consultations., Ensure oversight of payments and monitor receivables., Compile reconciliation documents as needed., Engage in activities involving Internet service providers, including reporting and compensation calculations., Acquired proficiency in 1C-Accounting software, encompassing tasks such as invoicing, inventory adjustments, transaction postings, report generation on inventory movements, and reconciliation statement preparation.