Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Tattiana Flinders

Tattiana Flinders

South Jordan,UT

Summary

Dynamic marketing and partnerships professional with a strong foundation in customer success, event management, and brand collaborations. Proven track record of leading enterprise accounts at Anteriad, where I drove revenue growth through strategic marketing campaigns, cross-functional leadership, and client engagement. Experienced in event planning, sponsorships, and influencer partnerships, including collaborations with athletes and high-profile brands. Skilled at creating authentic activations and co-branded campaigns that align with mission-driven audiences - with a passion for the sports, outdoor, and wellness industries. Adept in SaaS platforms, CRM, and project management, with a talent for building long-term partnerships that deliver measurable impact.

Overview

13
13
years of professional experience

Work History

Enterprise Customer Success Manager

Anteriad
11.2021 - Current
  • Lead a team of Customer Success Representatives (CSRs), providing coaching, mentorship, and process alignment to ensure high-quality campaign delivery and consistent client satisfaction.
  • Manage one of the largest enterprise portfolios (10-30 global accounts, each running 50-200 multi-channel campaigns), developing strategic partnerships with enterprise marketing leaders to align campaigns with brand and revenue objectives.
  • Identify and evaluate new collaboration opportunities with industry partners, media networks, and publishers that align with client goals and target audiences.
  • Develop and pitch co-branded campaign ideas, product bundles, and digital activations tailored to specific market segments, driving measurable engagement and ROI.
  • Negotiate partnership scopes, deliverables, and budgets, ensuring clear objectives and ROI goals are established at the start of each collaboration.
  • Manage end-to-end campaign execution, overseeing timelines, deliverables, and approvals while coordinating across Marketing, Creative, Product, Sales, and Operations teams to deliver seamless partner experiences.
  • Measure and track KPIs (reach, engagement, conversions, ROI); deliver post-campaign reports with insights and data-driven recommendations for future optimization.
  • Stay ahead of B2B marketing trends, competitive activity, and cultural moments to proactively bring new partnership strategies forward to clients.
  • Consistently exceed renewal and upsell KPIs, contributing to double-digit YoY revenue growth and long-term multi-year client partnerships.
  • Present Quarterly Business Reviews (QBRs) and performance insights to senior stakeholders, including CMOs, VPs, and C-level executives, strengthening strategic alignment and influencing long-term partnership growth.

Customer Success Representative

Anteriad
11.2020 - 11.2021
  • Onboarded new and existing non-enterprise clients, ensuring smooth transitions and ongoing engagement for current and future marketing campaigns.
  • Delivered day-to-day campaign execution across 50-200 demand generation and ABM campaigns, maintaining fulfillment accuracy above 95% while supporting client growth goals.
  • Worked in conjunction with global teams to provide 24/7 support, ensuring clients received seamless coverage across time zones.
  • Acted as primary escalation point for urgent client matters, driving rapid issue resolution and maintaining strong client relationships.
  • Applied expertise in SaaS platforms and proprietary campaign monitoring tools to oversee performance and identify optimization opportunities.
  • Maintained high levels of customer satisfaction through forward-thinking strategies that anticipated client needs and proactively resolved concerns.
  • Evaluated customer feedback on product and service quality, suggesting improvements adopted across accounts.
  • Partnered closely with Sales, Marketing, and Operations to coordinate client deliverables and support successful campaign execution.
  • Consistently exceeded personal KPIs, earning promotion to Customer Success Manager for strong performance and client impact.

Implementation Project Leader/ Customer Success Manager

American Express
10.2014 - 10.2020
  • Facilitated onboarding and implementation for new clients, ensuring seamless adoption of American Express product offerings and long-term program success.
  • Oversaw all client trainings (virtual and in-person) to drive product adoption, retention, and satisfaction across diverse global accounts.
  • Standardized new client training and implementation processes, improving efficiency and enhancing the onboarding experience.
  • Designed and implemented an enhanced travel interface onboarding system that streamlined workflows and strengthened client engagement.
  • Managed existing client satisfaction and renewals, ensuring annual enrollment through proactive engagement and issue resolution.
  • Developed detailed project scopes, including work plans, timelines, budgets, and resource allocations, to deliver on complex global implementations.
  • Led and managed a cross-functional team of IT, training, and client service professionals to successfully execute technical and operational projects.
  • Created and implemented process improvement initiatives, resulting in greater efficiency and scalability in project delivery.
  • Monitored progress against scope, budget, and timeline objectives; identified risks early and presented solutions to leadership and stakeholders for mitigation.
  • Coordinated internal and external resources across multiple departments (IT, client services, operations, and finance) to align stakeholders and achieve successful client outcomes.
  • Presented implementation progress, adoption updates, and program outcomes to client executives and internal leadership to ensure strategic alignment.
  • Built and maintained strong client partnerships, establishing trust and positioning American Express as a long-term travel management partner.

Marketing and Event Consultant

Independent Consultant
10.2016 - 06.2020
  • Identified and secured strategic partnerships and sponsorships with local businesses, outdoor and wellness brands, athletes, and high-profile influencers, ensuring alignment with client brand values and target audiences.
  • Pitched and developed creative co-branded activations - from product bundles and promotional campaigns to live events, digital activations, and athlete/influencer collaborations - resulting in 30-50% growth in engagement and attendance.
  • Negotiated partnership agreements, vendor contracts, and sponsorship packages, setting clear objectives, deliverables, and ROI measures for each collaboration.
  • Managed end-to-end execution of campaigns and events, overseeing timelines, deliverables, approvals, volunteers, and budgets to ensure seamless partner experiences.
  • Tracked KPIs (reach, engagement, conversions, sponsor ROI) and delivered post-campaign reports with insights and actionable recommendations for improving future activations.
  • Stayed ahead of industry and cultural trends to proactively identify new partnership opportunities and creative marketing channels.
  • Represented clients externally at community events, activations, and brand showcases, strengthening relationships and elevating brand presence.

Private Wealth Management Mid-market

Goldman Sachs
09.2013 - 10.2014
  • Monitored client account communications, reviewing and addressing returned mail to ensure compliance with regulatory requirements and accurate account information.
  • Reached out directly to clients and financial advisors to verify and update critical account data, preventing compliance risks and service interruptions.
  • Acted as liaison between clients and internal compliance teams to resolve discrepancies, escalate urgent matters, and maintain accuracy of client records.
  • Documented interactions and resolutions in accordance with compliance standards, ensuring full audit trail and adherence to policies.
  • Supported ongoing compliance initiatives by identifying process gaps, suggesting improvements, and collaborating with internal teams to enhance data accuracy.
  • Partnered with global operations teams to provide seamless coverage and consistency in client service.
  • Maintained strong client relationships through proactive communication, attention to detail, and a commitment to high service standards.

Corporate Partnerships and Event Coordinator

Maverik Center
11.2012 - 06.2013
  • Worked with corporate partners to sponsor concerts, special events, and hockey games, assisting with activations that enhanced brand visibility and guest experiences.
  • Supported suite sales team by assisting in securing new VIP suite owners and corporate partners, while helping nurture and maintain existing client relationships.
  • Developed and analyzed customer surveys to identify key demographic segments, providing insights to refine marketing and sponsorship strategies.
  • Assisted with sales incentive program development to drive new revenue opportunities and reward client engagement.
  • Collaborated across departments (sales, partnerships, operations, and marketing) to streamline event execution and day-of operations.
  • Helped coordinate logistics for premium suite clients, sponsors, and intermission activations, ensuring seamless experiences during concerts and games.
  • Created PowerPoint presentations for annual recurring events, outlining timelines, sponsor deliverables, and cross-functional responsibilities.
  • Contributed to quality assurance and performance audits, identifying areas of improvement within existing processes and event systems.
  • Partnered with sales and ticketing teams to help drive attendance, traffic, and community engagement for large-scale arena events.

Education

Bachelor's degree - International Business

Westminster University
Salt Lake City, UT
05-2013

Skills

  • CRM software expertise
  • Data-driven decision making
  • Customer relationship building
  • Client relations
  • Customer account management
  • Business development
  • Influencer partnerships
  • Social media strategy
  • Performance monitoring
  • Social media campaigns
  • Growth strategies
  • Brand awareness

Websites

Timeline

Enterprise Customer Success Manager

Anteriad
11.2021 - Current

Customer Success Representative

Anteriad
11.2020 - 11.2021

Marketing and Event Consultant

Independent Consultant
10.2016 - 06.2020

Implementation Project Leader/ Customer Success Manager

American Express
10.2014 - 10.2020

Private Wealth Management Mid-market

Goldman Sachs
09.2013 - 10.2014

Corporate Partnerships and Event Coordinator

Maverik Center
11.2012 - 06.2013

Bachelor's degree - International Business

Westminster University

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