TATTIANNA FINSLAND
Seattle,WA
Summary
Extensive experience with one-on-one customer focused interactions. Proficient and skilled communicator. A great team member, critical thinker. Recognized for possessing a calming, approachable, and secure demeanor people can confide and relate to.
Overview
10
10
years of professional experience
Work History
Client Services Specialist (Remote)
Invitae
12.2022 - Current
- Answering a high volume of inbound calls from patients and healthcare professionals, maintaining clear records of all client interactions, detailing the inquiry or complaint, as well as actions taken.
- Proficient in all Invitae products, processes and policies to respond concisely to customer inquiries over the phone or email.
- Assist clients during the entire sample to report process; coordinating blood draws, updating clients about the status of orders and ensuring test results are received in a timely manner.
- Work in collaboration with many departments; account team client service specialists, client relationship managers, sales, billing, and lab teams to provide an exceptional experience to healthcare providers and patients.
- Contributed to the training and onboarding process for newly hired Client Service representatives.
Diet Clerk
Yakima Valley Memorial Hospital
11.2020 - 08.2021
- Utilized critical thinking skills to ensure patient requests are met within the limitations of a prescribed diet.
- Collaborated with internal and external contacts to meet patient dietary restrictions.
- Worked in a fast pace environment answering up to 50 in bound calls in a 3hr meal period.
- Delivered excellent customer satisfaction while also meeting the primary needs of the patient's dietary needs.
- Transported food trays to patient rooms in a timely manner within 30 min of assembly.
Wellness Specialist
Life Extension
04.2018 - 06.2019
- Educated and coached customers on nutrition and dietary modifications, medical information, dietary supplements, and positive lifestyle changes.
- Answered on average 30 inbound calls per day, recording detailed notes on all medical, clinical, and dietary information after each customer call.
- Participated in weekly meetings with internal departments to stay updated on new product developments.
- Sold dietary supplements and blood tests to customers.
Diet Clerk
Yakima Valley Memorial Hospital
05.2017 - 09.2017
- Utilized critical thinking skills to ensure patient requests are met within the limitations of a prescribed diet.
- Collaborated with internal and external contacts to meet patient dietary restrictions.
- Worked in a fast pace environment answering up to 50 inbound calls in a 3hr meal period.
- Delivered excellent customer satisfaction while also meeting the primary needs of the patient's dietary needs.
- Transported food trays to patient rooms within 30 min of assembly.
Lead Dietary Representative
St. Joseph's PeaceHealth Medical Center
11.2016 - 02.2017
- Managed aspects of the dietary department by leading the evening tray line and performing closing office duties.
- Maintained thorough nutritional records for future staff interpretation and processing of patient diet orders.
- Worked collaboratively with internal and external contacts to ensure patient dietary needs were met.
- Monitored the progression of patient dietary orders by cross referencing information using hospital online databases.
- Managed quality assurance for up to 150 trays to ensure the safe preparation and delivery of meals to all patients.
Hospitality Aid
North Cascades Health and Rehabilitation
09.2016 - 11.2016
- Prepared food for the elderly with a strong focus on food safety and sanitation.
- Identified patient dietary restrictions to ensure individual health goals were met.
- Monitored quality assurance for each tray to guarantee preparation and delivery of healthy menu choices.
Peer Nutrition Educator
Central Washington University
09.2015 - 06.2016
- Applied motivational interviewing tactics to counsel up to 5 CWU students at a time on how to modify dietary requirements and meet personal health goals.
- Maintained comprehensive nutritional records to monitor the progression of client's health and wellness goals.
- Collaborated with peers in weekly meetings about the progression of CWU student health and wellness goals.
Education
B.S - Nutrition And Food Science
Central Washington University
Ellensburg, WA06.2016
A.A - Arts and Sciences
Whatcom Community College
Bellingham, WA06.2013
Skills
- Strong interpersonal skills
- Excellent client communication
- High performance multitasking
- Advanced critical thinking skills
- Escalation management
- Teamwork and collaboration
Timeline
Client Services Specialist (Remote)
Invitae
12.2022 - Current
Diet Clerk
Yakima Valley Memorial Hospital
11.2020 - 08.2021
Wellness Specialist
Life Extension
04.2018 - 06.2019
Diet Clerk
Yakima Valley Memorial Hospital
05.2017 - 09.2017
Lead Dietary Representative
St. Joseph's PeaceHealth Medical Center
11.2016 - 02.2017
Hospitality Aid
North Cascades Health and Rehabilitation
09.2016 - 11.2016
Peer Nutrition Educator
Central Washington University
09.2015 - 06.2016
B.S - Nutrition And Food Science
Central Washington University
A.A - Arts and Sciences
Whatcom Community College
Similar Profiles
Nickol LoganNickol Logan
Senior Regional Manager, Oncology at InvitaeSenior Regional Manager, Oncology at Invitae
Nicole KaiserNicole Kaiser
Regional Sales Account Manager Onc & WH at InvitaeRegional Sales Account Manager Onc & WH at Invitae
Christi McHaleChristi McHale
Product Integration Management at InvitaeProduct Integration Management at Invitae