Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tattianna Nelson

Buford,Georgia

Summary

Very dominant; take charge but has a kind heart. At the same time I’m good with people and I’m all about solving the problem no argument just conversation and solving the problems

Overview

5
5
years of professional experience

Work History

Pantry Line Cook

PF Changs Restaurant
04.2023 - Current
  • Maintained a clean and organized work station, contributing to overall kitchen efficiency.
  • Enhanced customer satisfaction by ensuring timely and accurate preparation of menu items.
  • Adhered to strict health and safety guidelines, ensuring a safe working environment for all employees.
  • Reduced food waste by properly storing ingredients and managing portion sizes.
  • Collaborated with fellow line cooks to maintain consistent food quality across all stations.
  • Expedited orders effectively during peak hours, providing excellent service under high-pressure situations.
  • Trained new pantry staff members on proper techniques and procedures, improving overall team performance.
  • Supported sous chef with inventory management tasks, helping control costs and prevent shortages.
  • Developed positive relationships with vendors to ensure consistent quality of ingredients received for optimal dish preparation.
  • Streamlined pantry processes by implementing a system for proper labeling and storage of ingredients, reducing overall time spent searching for items during service.
  • Regularly updated daily specials board with creative dishes utilizing fresh, seasonal ingredients.
  • Communicated effectively with serving staff regarding food allergies or dietary restrictions for prompt order adjustments.
  • Kept all utensils and equipment in optimal condition through regular cleaning and maintenance routines.
  • Continuously refined culinary skills through ongoing training sessions and workshops led by senior chefs or industry professionals.
  • Improved plate presentation techniques resulting in increased positive feedback from customers on appearance and taste.
  • Contributed to successful catering events by preparing large quantities of appetizers and salads according to client specifications.
  • Participated in weekly team meetings to discuss menu changes, challenges faced, and areas for improvement within the department.
  • Prepped ingredients efficiently before each shift, ensuring smooth operation during busy meal periods.
  • Notified chef in advance of supply needs to prevent inventory shortage.
  • Prepared salads, sandwiches and desserts for restaurant guests and catered events.
  • Communicated with servers and chef to expedite food delivery.
  • Cleaned and sanitized pantry station at end of shift.
  • Constructed pantry station daily to serve Number minutes prior to lunch and dinner service.
  • Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items.
  • Stocked supplies to maintain sufficient levels of food products at pantry station.
  • Cleaned counters, shelves, walls, furniture and equipment in food service areas.
  • Adhered to state and local health and safety regulations for food handling and sanitation.
  • Coordinated with fellow employees to meet guests' needs to support restaurant operation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Prepared and served various food items in fast-paced Type environment.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Monitored food quality and presentation to maintain high standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Identified inefficiencies leading to improved productivity.
  • Suggested actionable improvements to streamline training procedures.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Planned menus for different events, seasons and customer requests.

Sales Associate

Sea Glass Executives/ AT&T Sales Branch
08.2022 - 04.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Dispensary Technician

Curaleaf
09.2020 - 07.2022
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
  • Enhanced customer satisfaction by providing personalized consultations and product education.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
  • Collaborated with healthcare providers to develop individualized treatment plans based on patient needs and preferences.
  • Educated patients on the safe consumption of cannabis products while addressing potential side effects or contraindications.
  • Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Entered and processed patients' prescriptions into internal system.
  • Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
  • Restocked automated medication dispensing equipment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Conducted regular audits of dispensary procedures, identifying areas for improvement to enhance efficiency and profitability.
  • Exceeded sales targets consistently by leveraging an extensive knowledge of product offerings, dosages, and potential interactions with other medications or health conditions.
  • Ensured seamless communication between dispensary team members through regular meetings focused on operational updates, policy changes, or other pertinent information.
  • Maximized efficiency during peak business hours by cross-training staff members to perform tasks outside their primary roles.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Supported staff training initiatives by sharing knowledge about emerging trends in the cannabis industry and new product offerings.
  • Coordinated special events such as educational workshops or guest speaker presentations to foster community engagement around the topic of medical cannabis use.
  • Mitigated risks associated with cash handling by implementing strict security measures for financial transactions within the dispensary setting.
  • Participated in community outreach events to promote the benefits of medical cannabis use and dispel common misconceptions.
  • Developed strong relationships with cultivators and vendors to ensure a consistent supply of high-quality medicinal cannabis products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements to pharmacy organization system.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Customer Service Representative

Maximus
10.2019 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Marketing

Gulf Coast State College
Panama City, FL

High School Diploma -

J.R. Arnold High School
Panama City Beach, FL
05.2017

Skills

  • Cleanliness
  • Food Preparation
  • Knife Skills
  • Cooking techniques
  • Ingredient Knowledge
  • Sanitation Practices
  • Food presentation
  • Workstation setup
  • Allergen awareness
  • Portion Control
  • Temperature Control
  • Garnishing Techniques
  • Menu Planning
  • Food Storage
  • Sanitation Guidelines
  • Inventory Tracking
  • Workflow Optimization
  • Budget Management
  • Recipes and menu planning
  • Temperature Monitoring
  • Teamwork and Collaboration
  • Customer Service
  • Cleaning and organization
  • Multitasking and Organization
  • Cleaning and sanitization
  • Efficient multitasking
  • Works Well Under Pressure
  • Team Leadership
  • Kitchen Organization
  • Kitchen Sanitation
  • Safe Food Handling
  • Flexible Schedule
  • Meal Preparation
  • Work Planning and Prioritization
  • Cooking
  • Equipment Operation
  • Measurements and Calculations
  • Frying and sautéing
  • Quality Control
  • Bulk Food Preparation
  • OSHA Regulations Knowledge
  • Menu Memorization
  • Inventory Control
  • Staff Supervision
  • Garnishing and Plating
  • Menu development
  • Flambéing expertise
  • Sushi rolling
  • Local Ingredient Sourcing
  • Preventative Maintenance Scheduling
  • New Recipe Creation
  • Food inspection
  • Ingredient inspection
  • Food spoilage prevention
  • Food Production Scheduling
  • Order delivery practices
  • Food Handlers Card
  • Ingredient Selection
  • Baking and broiling skills
  • ServSafe Certification
  • Vendor Relationship Management
  • Production Line Management
  • Ticket Time Monitoring
  • Food Processing
  • Plating and presentation
  • Food Handler Certification
  • Product Rotations
  • Food Production
  • Shift Scheduling
  • Quality Inspections

Timeline

Pantry Line Cook

PF Changs Restaurant
04.2023 - Current

Sales Associate

Sea Glass Executives/ AT&T Sales Branch
08.2022 - 04.2023

Dispensary Technician

Curaleaf
09.2020 - 07.2022

Customer Service Representative

Maximus
10.2019 - 05.2021

Marketing

Gulf Coast State College

High School Diploma -

J.R. Arnold High School

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Tattianna Nelson