Tattiany Andrade
Danbury,CT
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Location Manager
First Student
04.2023 - Current
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Built strong team through proactive recruitment and hiring strategies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Negotiated contracts and fees for using locations.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Obtained appropriate permits for various uses of different locations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed timecards and payroll data for team of employees.
Customer Service Manager
AT&T
03.2017 - 02.2023
- Collaborate with internal and external partners to plan and execute local events and promotions consistent with MWT and AT&T marketing initiatives and branding.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor's in Business Administration B.B.A -
LIM College
05.2022
Skills
- Customer Service
- Business Awareness
- Attention to Detail
- Proficient in Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, Outlook)
- Social Media (Facebook, Instagram, Twitter, LinkedIn)
- Scouting
- Workload Planning
- Documentation
- Payment Collection
- Negotiation
- Team Supervision
- Maintaining Files
- Investigating Discrepancies
- Payroll Processing
- Employee Relations
- Checking Time Cards
Languages
Portuguese
Proficient in Spanish
Timeline
Location Manager
First Student
04.2023 - Current
Customer Service Manager
AT&T
03.2017 - 02.2023
Bachelor's in Business Administration B.B.A -
LIM College
Similar Profiles
Jennifer KruegerJennifer Krueger
Trainer at First StudentTrainer at First Student
Mallorie YoderMallorie Yoder
School Bus Driver at First StudentSchool Bus Driver at First Student
Ywjpheej VueYwjpheej Vue
School Bus Driver at First StudentSchool Bus Driver at First Student
Adam DesrosiersAdam Desrosiers
Fleet Mechanic at First StudentFleet Mechanic at First Student
Robert PudelkoRobert Pudelko
Helper at Brookfield GlassHelper at Brookfield Glass