Tattyianna Kinman
Clementon,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Account Advisor
Hillside bet365
Marlton, NJ
12.2019 - Current
- Researched, analyzed, and troubleshot customer complaints using various systems and processes.
- Processed payments and refunds for customers as needed.
- Developed strong relationships with customers by providing quality service while meeting performance goals.
- Provided customer service and technical support for clients with account inquiries through telephone, chat, and email.
Technical Support Representative
Concentrix
Lake Mary, FL
09.2018 - 06.2019
- Identified, researched and resolved technical issues for customers.
- Diagnosed hardware and software problems related to the customer's mobile device.
- Maintained detailed documentation of all work performed in the ticketing system.
- Participated in regular team meetings for status updates and brainstorming ideas.
Loss Prevention Specialist
Fanatics
Jacksonville, FL
07.2017 - 02.2018
- Investigated and analyzed retail transactions for evidence of unauthorized activity, fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies with retail purchases.
Education
Associate of Science - Accounting
Atlantic Cape Community College
Mays Landing, NJ12-2024
Cosmetology License -
Paul Mitchell the School of Jacksonville & Orlando
07.2019
Bartending Certification -
NorthEast Bartenders School
03.2017
Technical Diploma - Culinary Arts And Hospitality Management
Atlantic County Institute of Technology
06.2015
Skills
- Document Verification
- Payment Processing
- Audit Procedures
- Microsoft Excel
- Friendly demeanor
- Game rules knowledge
Timeline
Customer Account Advisor
Hillside bet365
12.2019 - Current
Technical Support Representative
Concentrix
09.2018 - 06.2019
Loss Prevention Specialist
Fanatics
07.2017 - 02.2018
Associate of Science - Accounting
Atlantic Cape Community College
Cosmetology License -
Paul Mitchell the School of Jacksonville & Orlando
Bartending Certification -
NorthEast Bartenders School
Technical Diploma - Culinary Arts And Hospitality Management
Atlantic County Institute of Technology
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