Tatum Brown
Western Mass Veterinary Group
Surprise,AZ
1
Certification
6
years of professional experience
Dependable and motivated with strong communication and teamwork skills. Quick and very willing to learn, with the ability to work independently or as part of a team. Responsible and committed to providing high quality work while maintaining a positive attitude. Searching for an opportunity to contribute my known skills, while learning new ones and becoming a valuable member of a team.
Work History
Veterinary Technician
1 Year 6 Months- Educated pet owners on preventative care, nutrition, and behavior to enhance animal welfare.
- Restrained animals to protect veterinarians from potential harm.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services; outlined costs, and determined special needs of animals under care.
- Educated pet owners on preventative care, significantly reducing the incidence of common diseases.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
Veterinary Technician
3 Years 7 Months- Monitored vital signs during anesthesia recovery, ensuring patient comfort and safety post-surgery.
- Mentored junior technicians in proper handling techniques and best practices for animal care.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
Customer Service Representative
4 Years 5 Months- Trained new staff on best practices for customer interaction and system usage.
- Collaborated with veterinary team to ensure seamless communication regarding patient care needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma
- Elected Captain of 2019 girls Varsity basketball and volleyball teams
Associate of Science - Nursing
- Dean's List Spring 2026
- 3.4 GPA
Skills
Compassionate and kind
Eager learner
Positive Attitude
Intravenous injection
Laboratory skills
Client education
Diagnostic sampling
Procedure support
Vaccine administration
Medical history collection
Certification
- Arizona Food Handler Certificate
- Alcohol server certification
Timeline
Veterinary Technician
Western Mass Veterinary Group
01.2025 - 07.2026Read More
Veterinary Technician
Goodell Vet Clinic
04.2021 - 11.2024Read More
Customer Service Representative
Companion Pet Clinic
06.2020 - 11.2024Read More
Paisley Charter School
High School Diploma
Read More
Holyoke Community College
Associate of Science from Nursing
Read More