Tatum Conover
Sandy
Summary
Dynamic leader and problem-solver with a proven track record at Vessel Dining & Bar for enhancing customer satisfaction and resolving complaints with empathy. Excelled in team leadership consistently exceeding performance metrics. Skilled in conflict resolution and complaint resolution, fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Shift Leader
Vessel Dining & Bar
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Kept workspace clean and safe.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Customer Service Representative
All Star Bowling & Trophy
09.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Game Floor Host
Alcatraz
02.2022 - 08.2022
- Provided thorough training to new hires on company policies, safety protocols, and customer service best practices within the gaming environment.
- Improved customer satisfaction by quickly addressing concerns and resolving issues with games or equipment.
Customer Service Representative
Kneaders Bakery
06.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma -
Brighton Highschool
Cottonwood Heights, UT05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Conflict resolution
- Complaint resolution
- Daily workflows
Accomplishments
Received employee of the month twice and was given Vessel of the year reward in 2024.
Timeline
Shift Leader
Vessel Dining & Bar
08.2023 - Current
Customer Service Representative
All Star Bowling & Trophy
09.2022 - 12.2022
Game Floor Host
Alcatraz
02.2022 - 08.2022
Customer Service Representative
Kneaders Bakery
06.2021 - 01.2022
Diploma -
Brighton Highschool
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