Laura Bryant
Mesa,AZ
Summary
Open communicator and skilled planner with excellent problem solving and multi tasking skills. Thrives in team environment and collaboration. Very diligent time management with goal setting, meeting deadlines and prioritization. Quick to learn and adapt. Respectful self-motivator gifted at finding reliable solutions for software issues. Fluent in English and accustomed to working with cross-cultural, global teams.
Overview
10
10
years of professional experience
Work History
Senior Application Specialist
Graduation Solutions LLC
10.2020 - Current
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Leasing Consultant
Avenue 5 Residential
03.2020 - 10.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
Rural Mail Carrier
United States Post Office
08.2018 - 02.2020
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
Office Manager
Scorpion Cleaning Systems
01.2017 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
Assistant Manager
Storage Solutions Inc
08.2014 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Centennial High School
Fort Collins, CO01.1991
Skills
- Strong Communication Skills
- Advanced Technical Knowledge
- Expert Problem Solving
- Business process improvement
- Data Analysis Capabilities
- Customer-Oriented
- Creative and Innovative
- Process Improvement
- Cross-Functional Teamwork
- Data Storage and Retrieval
Timeline
Senior Application Specialist
Graduation Solutions LLC
10.2020 - Current
Leasing Consultant
Avenue 5 Residential
03.2020 - 10.2020
Rural Mail Carrier
United States Post Office
08.2018 - 02.2020
Office Manager
Scorpion Cleaning Systems
01.2017 - 01.2018
Assistant Manager
Storage Solutions Inc
08.2014 - 01.2017
High School Diploma -
Centennial High School
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