Tatum Gonzalez

• Initiated, maintained, and grew relationships with inbound prospects and existing customers to establish and expand customer accounts.
• Performed daily sales activities, including participating in internal and external meetings, conducting KPI-driven calls and emails, and delivering product information to generate opportunities and drive account growth.
• Collaborated with cross-functional teams to tailor solutions that met customers' needs, enhancing customer satisfaction and retention.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and providing ongoing account support.
• Leveraged CRM software to monitor client interactions, track sales activities, and maintain accurate account records.

• Identified and met customer needs by providing specialized product knowledge and services information,
  effectively closing sales deals.
• Managed an assigned account set by scheduling meetings, providing service information, creating quotes,
  handling call logging, and preparing reports for customers and management.
• Collaborated with internal teams to ensure the successful delivery of tailored services and solutions for customers.
• Gained proficiency in Salesforce CRM and MS Office Suite to track sales activities, manage customer interactions,
  and produce detailed reports.
• Actively participated in Employee Resource Groups (ERGs), team-building exercises, mentor/mentee sessions, and
  ongoing professional development programs.

• Planned, promoted, and attended events for the hotel and W XYZ Bar, driving engagement and attendance for
  various social gatherings.
• Networked with vendors, clients, and guests while collaborating with hotel partners to implement social media
  strategies and content creation (graphics, videos, flyers).
• Edited and created compelling content for social media platforms, including Instagram and Facebook, to boost
  event visibility and engagement.
• Successfully increased awareness for upcoming events through creative content and targeted social media
  campaigns.
• Gained hands-on experience in client relations, networking, content creation, social media strategy, and event
  sales.

• Presented weekly group pitches and projects, contributing to team discussions, and collaborating on sales
strategies.

• Actively participated in daily meetings, bi-weekly mentor sessions, Employee Resource Groups (ERGs), and
customer calls to gain hands-on experience.
• Gained valuable insights on identifying customer needs, implementing sales techniques to ensure customer
satisfaction, and delivery of tailored solutions.
• Participated in ongoing education regarding new products, technologies, and services to stay informed about
industry trends.
• Earned FTO (Full Time Offer) after the successful completion of the internship program, demonstrating commitment
and strong performance.

• Acted as the face of the company, interacting with large buyers, clients, and artists to ensure smooth event
  execution.
• Provided comprehensive event support for various large-scale events (corporate, college, organization fairs,
  Greek recruitment) by leading guided tours, greeting customers, and addressing technical issues for events hosted
  in DegyWorld, a virtual platform.
• Managed tour scheduling, event registration, and customer support, ensuring a seamless experience for all
  participants.
• Prepared and submitted weekly reports to track event performance and customer feedback.
• Conducted research project under the guidance of the Vice President, gathering and consolidating information
  on all festivals held across the United States.