Tatum McDaniel
Bend,OR
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
5
5
years of professional experience
Work History
Housekeeping Attendant
Sunriver Resort
10.2022 - Current
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Marina Attendant
Sunriver Resort
04.2021 - 09.2022
- Followed safety protocols while working, avoiding accidents and injuries.
- Assisted mechanics with repairing and servicing vehicles.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Monitored and maintained organized work space, confirming efficient operations.
- Trained and mentored new employees on company procedures and safety protocols.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Coordinated between billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally.
- Documented all work performed on vehicles and added to company system for reference.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
Office Secretary
Sunriver Resort
04.2020 - 08.2020
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors to maintain safety and security.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Pool Attendant
Sunriver Resort
04.2018 - 08.2019
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Attentively monitored swimmers to identify distress.
- Moved umbrellas and lounge chairs at request of guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Monitored access to entry and exit points to avoid congregating.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ04.2024
High School Diploma -
Lapine Senior High School
La Pine, OR05.2020
Skills
- Customer Needs Assessments
- Interpersonal Skills
- Guest Service, Support and Satisfaction
- Good Communication both Verbal and Written
- Electronic Communication
- Team Support and Collaboration
- Housekeeping Understanding
- COVID-19 Safety Procedures
- Hospitality Management
- Organization
- Networking With Staff
- Assessing Needs
- Critical Thinking
Volunteer
I have recently been volunteering at the LaPine Senior Activity center where I have applied my skills in helping the elderly. I am a driven and passionate person who loves to help others. Volunteering has given me the opportunity to practice important skills used in the workplace, such as teamwork, communication, problem solving, project planning, task management, and organization.
Timeline
Housekeeping Attendant
Sunriver Resort
10.2022 - Current
Marina Attendant
Sunriver Resort
04.2021 - 09.2022
Office Secretary
Sunriver Resort
04.2020 - 08.2020
Pool Attendant
Sunriver Resort
04.2018 - 08.2019
Bachelor of Science - Behavioral Health Science
Grand Canyon University
High School Diploma -
Lapine Senior High School
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