Summary
Work History
Education
Skills
Timeline
Generic

Tatum Rose M.

Blauvelt,NY

Summary

I strive to be a motivated, hard-worker with exceptional social skills, communication abilities and customer service background. I am currently working towards an Associates Degree in Psychology and am a first-year student at Rockland Community College. I love to learn, listen to music, read and create new things. I hope to build as much work-experience as possible and am dedicated to doing a great job.

Work History

Cashier

Dunkin
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier Team Lead

Dunkin' Donuts Franchising
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.

Seasonal Sales Rep.

Garage Clothing
  • Tagged and prepared new merchandise for retail sales.
  • Established relationships with key retail accounts.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Improved store efficiency by streamlining retail operations processes and procedures.
  • Improved pricing accuracy by consistently monitoring and updating retail prices.
  • Informed guests of appropriate products available to increase retail sales.
  • Upheld proper visual merchandising standards on retail floor and windows.

Education

GED -

Rockland Boces

Associate of Arts - Psychology

Rockland Community College
Suffern, NY

NRF Certification -

Customer Service and Sales
04.2023

Skills

  • Customer Service

  • Critical Thinking

  • Creativity

  • Communication

  • Excellent Memory

  • Work Ethic and Integrity

  • Patience and Empathy

  • Time management skills

  • Cash Handling

  • Reliability and punctuality

Timeline

Cashier

Dunkin

Cashier Team Lead

Dunkin' Donuts Franchising

Seasonal Sales Rep.

Garage Clothing

GED -

Rockland Boces

Associate of Arts - Psychology

Rockland Community College

NRF Certification -

Customer Service and Sales

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Tatum Rose M.