Tatum Southern
Starkville,US
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Pharmacy Technician
Kroger
Columbus, MS
2026.06 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Supported pharmacist workflow through order processing and daily pharmacy operations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Organized work areas so that everything was easily accessible when needed.
Retail Associate
Walmart
2022.09 - 2026.04
- Restocked products to improve availability, enhancing customer satisfaction and reducing wait times.
- Restocking processes to enhance product availability, resulting in increased customer satisfaction and reduced wait times.
- Coordinated team efforts during store remodels to ensure efficient execution and adherence to corporate branding standards.
- Unloaded freight and received inventory using store stocking procedures.
- Unloaded freight from delivery trucks at the loading dock. and received inventory using store stocking procedures.
Direct Support Professional
Rolling Hills Developmental Center
2018.05 - 2022.04
- Supported residents compassionately, fostering independence and enhancing quality of life through tailored daily living activities.
- Facilitated skill-building workshops in laundry, arts and crafts, and gardening, leading to improvements in residents' self-sufficiency and overall well-being.
- Supported individuals with developmental disabilities at Rolling Hills Developmental Center.
- Assisted residents with daily living, personal care, and hygiene routines.
- Monitored client behaviors and documented changes for care team review.
Customer Service Representative
Sitel
2017.06 - 2019.01
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to customer inquiries about products, services, and company information, enhancing customer understanding and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained comprehensive records of customer interactions, facilitating timely follow-up and effective issue resolution.
Education
High School Diploma -
Starkville High School
Starkville, MSNurse Aide Training Program -
Millsaps CTC
Starkville, MSPharmacy Technician Course -
East Mississippi Community College
Columbus, MSSkills
- Medication Dispensing
- Medication Inventory
- Quality Assurance
- Healthcare
- Customer service
- Customer Satisfaction
- Customer Engagement
- Conflict Resolution
- Process Improvement
- Technical Support
- Call Center
- Resident Support
- Communication
- Technical Support
Certification
Silver Certification, Work Keys
Timeline
Pharmacy Technician
Kroger
2026.06 - Current
Retail Associate
Walmart
2022.09 - 2026.04
Direct Support Professional
Rolling Hills Developmental Center
2018.05 - 2022.04
Customer Service Representative
Sitel
2017.06 - 2019.01
High School Diploma -
Starkville High School
Nurse Aide Training Program -
Millsaps CTC
Pharmacy Technician Course -
East Mississippi Community College