Tatum Straub
Scituate,MA
Summary
Experienced Event Manager at Oro, excelling in guest relations and team leadership. Expertly crafted memorable events through innovative themes while ensuring client satisfaction and budget adherence. Skilled in on-site execution and schedule management, fostering loyalty and repeat business through exceptional service and proactive problem-solving.
Overview
22
22
years of professional experience
Work History
Event Manager/Managing Bartender
Oro
09.2013 - Current
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Developed and executed risk management plans to anticipate and mitigate potential issues, ensuring seamless event progression.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/Maitre D'/Office Administrative Assistant
Columbus Hospitality Group
01.2003 - 05.2013
- Served high customer volumes during special events, nights, and weekends.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
UMass Boston
Boston, MAMassage Therapist
Healing Touch School of Massage Therapy
Wakefield, MAHigh School Diploma -
New Bedford High School
New Bedford, Ma06-1993
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
Timeline
Event Manager/Managing Bartender
Oro
09.2013 - Current
Bartender/Maitre D'/Office Administrative Assistant
Columbus Hospitality Group
01.2003 - 05.2013
UMass Boston
Massage Therapist
Healing Touch School of Massage Therapy
High School Diploma -
New Bedford High School
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