Tatum Swope
Stuart
Summary
Dynamic professional with expertise in money handling and problem-solving, honed at Fantins. Proven track record in enhancing customer satisfaction and streamlining operations. Successfully trained staff, boosting efficiency. Adept at fostering teamwork and collaboration, ensuring seamless service delivery. Committed to professionalism and active listening, driving positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Counter
Fantins
07.2024 - Current
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Maintained cleanliness and organization of counter area, promoting a welcoming environment for patrons.
- Collaborated with team members to streamline service processes, improving speed of service during peak hours.
- Managed inventory levels by restocking shelves and monitoring product availability regularly.
- Processed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Trained new staff on operational procedures, fostering a collaborative and efficient work atmosphere.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Professionally answered telephones and responded to customer inquiries.
- Maintained stock and replenished workstation products.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Lacrosse Coach
JBHS
01.2025 - 04.2025
- Developed and implemented practice plans to enhance player skills and teamwork.
- Analyzed game strategies to optimize performance and adapt tactics during competitions.
- Fostered a positive team culture through effective communication and conflict resolution.
- Organized and led drills focused on individual skill improvement and game scenarios.
- Evaluated player performance to identify areas for growth and tailored training sessions accordingly.
- Promoted sportsmanship among athletes, instilling respect for opponents, officials, teammates, and the game itself.
- Organized practice sessions, exercise and conditioning to improve player performance.
- Fostered a supportive and competitive environment, promoting teamwork and individual growth.
- Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
- Evaluated individual player performance throughout the season to identify areas needing improvement or reinforcement during practices or one-on-one sessions.
- Monitored academic progress, assisting players in maintaining eligibility requirements while achieving their educational goals.
Shift Manager/Ice Cream Scooper
The Scoop
06.2022 - 07.2024
- Supervised daily operations, ensuring optimal staff performance and exceptional customer service.
- Trained and mentored new employees on service standards and operational procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Promoted a positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Server
Sushi Yama
06.2021 - 01.2022
- Assisted in taking customer orders, ensuring accuracy and clarity for efficient service.
- Provided timely food and beverage service, enhancing the dining experience for guests.
- Collaborated with kitchen staff to ensure prompt food delivery and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed inventory of dining supplies to prevent shortages during service.
Education
Certificate Of Completion - Cosmetology
The Advance Academy
Jensen Beach, FL04-2025
None
Jensen Beach High School
Jensen Beach, FL05-2023
Skills
- Money handling
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Professionalism
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Timeline
Lacrosse Coach
JBHS
01.2025 - 04.2025
Counter
Fantins
07.2024 - Current
Shift Manager/Ice Cream Scooper
The Scoop
06.2022 - 07.2024
Server
Sushi Yama
06.2021 - 01.2022
Certificate Of Completion - Cosmetology
The Advance Academy
None
Jensen Beach High School
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