Tatum Thelander
Sheridan,WY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Therapeutic Ranch For Animals And Kids
06.2021 - 02.2023
- Monitored overall health and well-being of 80 animals including, donkeys, goats, pigs, horses, and other small animals; paying attention to signs of concern.
- Trained and supervised 15 barn workers in animal care procedures, maintenance duties and safety precautions.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Maintained medical records of histories, required shots and immunizations for livestock and small animals.
- Created and distributed marketing materials and email campaigns to promote special events.
- Instructed over 100 students in group and private riding lessons for beginner and intermediate classes, boosting overall revenue.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
Training Technician
Autism Spectrum Therapies
07.2019 - 06.2021
- Maintain a case load of clients
- Interviewed and on-boarded potential new employees.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended 2 week training classes.
Behavior Technician
Autism Spectrum Therapies
01.2019 - 06.2021
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Worked as part of collaborative team to address changing needs of children and families.
- Educated parents and caregivers to apply appropriate behavior management techniques.
Mental Health Worker
Yellowstone Boys And Girls Ranch
05.2017 - 07.2019
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Supported continuity of care after discharge with individualized discharge plans.
- Observed and monitored client behavior and responses to treatment.
Education
Bachelor of Science - Human Development And Family Studies
University of Arizona
Tucson, AZ05.2017
Skills
- Crisis Intervention
- Customer Service
- Staff Training
- Active Listening
- Sales Expertise
- Senior Leadership Support
- Safety and Risk Assessments
- Goal Development
- Tracking Client Progress
- Case Documentation
Timeline
Assistant General Manager
Therapeutic Ranch For Animals And Kids
06.2021 - 02.2023
Training Technician
Autism Spectrum Therapies
07.2019 - 06.2021
Behavior Technician
Autism Spectrum Therapies
01.2019 - 06.2021
Mental Health Worker
Yellowstone Boys And Girls Ranch
05.2017 - 07.2019
Bachelor of Science - Human Development And Family Studies
University of Arizona
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