Summary
Overview
Work History
Skills
References
Timeline
Generic

Tatum Thompson

Barnstable,MA

Summary

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Focused professional drives consistent revenue growth for businesses through effective visual merchandising of diverse products. Diligent coordination of details across displays for professional appearance and optimal sales. Artistic, innovative, and well-organized approach for handling any promotional need. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Town Merchandiser

JD Sports
Cape Cod, US
08.2023 - Current
  • Assists Store Management in all aspects of daily shift management, including customer relations, inventory control, stock room, till/point of sale, procedural tasks and paperwork, visual merchandising, opening and closing the store.
  • Trains and coaches store associates to promote and execute team, store, and company performance.
  • Partners with management in planning, implementing, and executing change in regards to company initiatives in order to improve organizational performance.
  • Supervises shipments deliveries, transfers of merchandise, and POS in order to produce accurate inventory results.
  • Seeks to understand the customer's needs and wants to benefit the overall customer experience.
  • Provides constructive feedback and facilitates conflict to ensure the growth and collaboration of team members.
  • Maintains both individual and shift sales.
  • Provides daily shift floor coverage.
  • Demonstrates sound understanding and judgment of store priorities.
  • Demonstrates a high business acumen including, but not limited to, an in depth knowledge of the store's key performance indicators, inventory movement, and sales performance.
  • Embraces accountability and sets attainable goals for store sales, metrics, and personnel development.
  • Accountable for key decision making to influence change, sales, customer service.
  • Provides security & loss prevention in store for accurate inventory and merchandise flow to minimize company shrink.
  • Upholds company policies, procedures, and standards regarding personal and store sales/performance metrics.
  • Assists management with recruiting and interviewing potential employees.
  • Accountable for opening and closing store procedures to include cash reconciliation, banking, reporting, and security.
  • Adhere and uphold all company policies and procedures.
  • Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines.
  • Collaborated with cross-functional teams including marketing, sales, and store management to develop effective visual merchandising strategies.
  • Utilized knowledge of current fashion trends and customer preferences to create visually compelling product presentations.
  • Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions.
  • Managed inventory levels and ensured proper stock rotation to maintain a fresh and enticing shopping environment.
  • Developed creative solutions for maximizing limited space while maintaining an organized and aesthetically pleasing layout.
  • Conducted regular store visits to assess visual merchandising standards across multiple locations.
  • Trained store staff on visual merchandising techniques, ensuring consistent execution of brand image throughout the organization.
  • Analyzed sales data and customer feedback to identify opportunities for improving product placement and presentation effectiveness.
  • Maintained awareness of competitor's visual merchandising efforts in order to stay ahead of industry trends and best practices.
  • Ensured compliance with safety regulations when setting up displays or handling merchandise.
  • Monitored inventory levels closely during peak seasons or promotional periods, making adjustments as needed.
  • Participated in team meetings or brainstorming sessions focused on driving sales through effective visual presentation strategies.
  • Utilized knowledge of color theory and design principles to create visually harmonious displays that enhanced product appeal.
  • Implemented strategies to reduce shrinkage by improving product security measures within the visual merchandising displays.
  • Developed guidelines or training manuals for store staff regarding visual merchandising standards and best practices.
  • Maintained a clean and organized visual merchandising storage area, ensuring easy access to props, fixtures, or display materials.
  • Incorporated storytelling elements into visual displays to create an emotional connection with customers and enhance brand loyalty.

Social Media Manager

Robert's Island Adventures
Exuma
11.2017 - Current
  • Company Overview: Fully Remote
  • I manage and oversee all social media platforms for Robert's Island Adventures, ensuring a strong online presence and engagement with our audience.
  • Creating and scheduling engaging content across Instagram, Facebook, TikTok, and other platforms to showcase our adventure experiences.
  • Developing and executing social media strategies to grow our following and increase brand awareness.
  • Engaging with followers by responding to comments, messages, and reviews to maintain a strong connection with our community.
  • Analyzing social media performance using insights and analytics tools to refine content strategies.
  • Collaborating with the team to align content with marketing goals, promotions, and seasonal campaigns.
  • Staying up to date with trends in social media, tourism, and adventure marketing to keep our content fresh and relevant.
  • Fully Remote

Assistant Manager

JD Sports Fashion
Massachusetts, US
10.2022 - 08.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow.
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity.
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.
  • Created training materials and conducted training sessions for new hires on company policies and procedures.
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
  • Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%.
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development.
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency.
  • Coordinated special events or promotions within budget constraints while exceeding customer expectations.
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly.
  • Collaborated with the management team to develop and implement operational policies and procedures.
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items.

Supervisor

JD Sports Fashion
Massachusetts, US
10.2020 - 10.2022
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Trained new employees on company policies and procedures.
  • Resolved any discrepancies between the cash register total and actual money received quickly.
  • Maintained clean and organized work area at all times.
  • Performed daily deposits in accordance with bank policies and procedures.
  • Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
  • Verified identity documents when required for certain types of transactions.
  • Maintained records of all financial transactions for audit purposes.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Assisted in training new employees on proper cash handling techniques.
  • Examined checks for proper endorsement prior to cashing them out.
  • Conducted weekly audits of cash drawers to verify accuracy of funds.
  • Processed customer payments by cash or credit card accurately and efficiently.
  • Processed customer payments in a timely manner while providing excellent customer service.
  • Assisted customers with their inquiries about banking services.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Calculated and counted change quickly.
  • Handled money according to company policy.

Sales Associate

JD Sports Fashion
Massachusetts, US
06.2020 - 10.2020

Sales Associate

Columbia Sportswear Company
04.2019 - 12.2019
  • Demonstrate use or operation of merchandise.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.

Manager

Marilyn's Gift Shop
George Town
12.2016 - 08.2018
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Demonstrate use or operation of merchandise.
  • Maintain records related to sales.
  • Place special orders or call other stores to find desired items.
  • Inventory stock and requisition new stock.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.

First Mate/customer service

Robert's Island Adventures
George Town
05.2013 - 08.2018
  • Steer vessels, using navigational devices, such as compasses or sextants, or navigational aids, such as lighthouses or buoys.
  • Arrange for ships to be stocked, fueled, or repaired.
  • Describe tour points of interest to group members, and respond to questions.
  • Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
  • Greet and register visitors, and issue any required identification badges or safety devices.
  • Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
  • Collect fees and tickets from group members.
  • Administration: files, booking and scheduling.
  • Train other guides and volunteers.

Assistant sterilization technician

Coppe Pediatrics
Lexington, US
07.2016 - 08.2016
  • Clean instruments to prepare them for sterilization.
  • Operate and maintain steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed.
  • Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.

Skills

  • Cash handling
  • POS systems
  • Inventory management
  • Sales analysis
  • Customer service
  • Employee training
  • Team building
  • Visual merchandising
  • Vendor management
  • Retail operations
  • Store planning
  • Market awareness
  • Conflict resolution
  • Performance metrics
  • Shrink reduction
  • Pricing controls
  • Cleaning and sanitizing
  • Educate the sales staff
  • Sales promotion
  • Quality control
  • Goal setting
  • Organizational skills
  • Multitasking
  • Detail-oriented
  • Work documentation
  • POS
  • Cost analysis
  • Troubleshooting
  • Active listening
  • Customer relations
  • Attention to detail
  • Microsoft Word
  • Communication
  • Critical thinking
  • Training & Development
  • Problem-solving
  • Verbal communication
  • Recordkeeping
  • Research
  • Planning
  • Cultural awareness
  • MS office
  • Team supervision
  • Promotional strategies
  • Data analysis

References

References available upon request.

Timeline

Town Merchandiser

JD Sports
08.2023 - Current

Assistant Manager

JD Sports Fashion
10.2022 - 08.2024

Supervisor

JD Sports Fashion
10.2020 - 10.2022

Sales Associate

JD Sports Fashion
06.2020 - 10.2020

Sales Associate

Columbia Sportswear Company
04.2019 - 12.2019

Social Media Manager

Robert's Island Adventures
11.2017 - Current

Manager

Marilyn's Gift Shop
12.2016 - 08.2018

Assistant sterilization technician

Coppe Pediatrics
07.2016 - 08.2016

First Mate/customer service

Robert's Island Adventures
05.2013 - 08.2018

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Tatum Thompson