Tatum Whitehead
Norcross,GA
Summary
Seasoned Account Manager with more than 5 years of experience in fast-paced Customer Service Atmosphere. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Telesales /Support Quality Assurance
Comcast cable Communications
09.2019 - 03.2023
- Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.
Claims Specialist
CAG
Doraville
04.2018 - 11.2018
- Reviewing a client's claim in order to determine whether or not they are covered under a policy and to evaluate the extent of a settlement that the insurance company must pay.
Patient Care Representative
Hope Gardens
Lithonia, GA
10.2015 - 07.2018
- Schedule patient appointments and make reminder calls
- Obtain patient address, contact details, insurance information and medical information
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Coordinated transportation to get patients to and from medical appointments.
HR Specialist
Integrity Cleaning
Riverdale
07.2015 - 02.2018
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Explaining human resources policies, procedures, laws, and standards to new and existing employees.
Event Coordinator
Sodexo
Duluth
04.2010 - 02.2017
- Meeting with clients to work out event details, plan with the client, scout and book locations, food, entertainment, staff and cleanup
- The Event Coordinator also creates event proposals and presenting proposals to prospective clients.
Account Manager
Office Depot
Peachtree Corners
04.2005 - 07.2010
- Responsible for developing long-term relationships with new and existing customers and client to create new business growth.
Education
Bachelor Of Business Administration -
University of Maryland Global Campus
Maryland 05.2026
Associate of Science : Business - undefined
Gwinnett College - Lilburn Campus
05.2016
Skills
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Service Quality
- Selenium Webdriver
Timeline
Telesales /Support Quality Assurance
Comcast cable Communications
09.2019 - 03.2023
Claims Specialist
CAG
04.2018 - 11.2018
Patient Care Representative
Hope Gardens
10.2015 - 07.2018
HR Specialist
Integrity Cleaning
07.2015 - 02.2018
Event Coordinator
Sodexo
04.2010 - 02.2017
Account Manager
Office Depot
04.2005 - 07.2010
Bachelor Of Business Administration -
University of Maryland Global Campus
Associate of Science : Business - undefined
Gwinnett College - Lilburn Campus
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