Tatwanya May
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Harris County Toll Road Authority
Houston, TX
06.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Driver
First Transit
Houston, TX
11.2015 - 06.2021
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained customer signatures to complete and process paperwork.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Checked in with dispatch service and updated with current location.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Representative
Alorica
Humble, TX
02.2012 - 11.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX12.2019
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Administrative and Office Support
- Business Development
Timeline
Customer Service Representative
Harris County Toll Road Authority
06.2021 - Current
Driver
First Transit
11.2015 - 06.2021
Customer Service Representative
Alorica
02.2012 - 11.2015
Associate of Applied Science - Business Administration And Management
Houston Community College
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