Tatweta Moorer
Walnut Hill,FL
Summary
Adept at elevating customer experiences, I leveraged my problem-solving abilities and data entry skills at Provalus to enhance loyalty and operational efficiency. My proficiency in customer service and critical thinking consistently improved satisfaction ratings, demonstrating my commitment to excellence and ability to thrive in dynamic environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Provalus
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Repair Agent
Lingo Comunications
08.2020 - 04.2023
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Improved repair success rate by consistently following established protocols and procedures.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
Guest Service Representative
PCI Gaming
03.2016 - 07.2020
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Scheduled and confirmed restaurant reservations for guests.
Education
No Degree - Massage Therapist
Pensacola School of Massage Therapy
Pensacola, FL04-2015
High School Diploma -
Ernest Ward High School
Walnut Hill FL05-1993
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Payment Processing
- Call Center Operations
- Scheduling
- Follow-up skills
- Live chat support
Timeline
Customer Service Representative
Provalus
09.2023 - Current
Repair Agent
Lingo Comunications
08.2020 - 04.2023
Guest Service Representative
PCI Gaming
03.2016 - 07.2020
No Degree - Massage Therapist
Pensacola School of Massage Therapy
High School Diploma -
Ernest Ward High School
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