Tatyana Bell
TX
Summary
I am a motivated student currently working towards a degree in Information Technology. I am committed to providing exceptional customer service and surpassing customer expectations by delivering top-notch support. I possess strong skills in managing both incoming and outgoing calls, online inquiries, and emails, with a knack for problem-solving, multitasking, and conducting thorough research. My previous experience in remote positions has equipped me to handle high-volume customer demands effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote (Customer Care Representative)
Crate and Barrel
Magnolia, TX
09.2022 - 01.2024
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures. - Collected payments, tracked rewards and handled customer service issues for 80 customers per shift
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
Remote (Software Intern)
IBM
06.2022 - 08.2022
- Participated in an 8-week professional development program with 2 weekly sessions focused on foundational business acumen and Software developer industry skills
- Grow programming skills while enhancing core competencies and understanding of coding platforms
- Expand ability to work in agile teams, think critically, problem solve, and sharpen logic skills
- Built rest services for a backend project using express
- Built a front-end application in reacting utilizing backend services
- Developed unit tests for project code for front end and backed services
- Built frontend web application leveraging HTML, CSS, React, and Material UI
- Researched and developed software solutions to meet customer needs.
- Developed, tested, and maintained software applications in accordance with specified requirements.
- Conducted unit testing of code modules and bug fixes.
- Created technical documentation for software projects.
- Analyzed user needs and system functionality to determine best design approach.
- Provided support for existing software applications.
Remote (Covid-19 Rent Relief Case Manager)
Navient
, TX
05.2022 - 08.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Established credit limits and grant extensions of credit on overdue accounts.
- Developed individualized care plans with input from clients and their families.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
Remote (Medical Technical Solutions Specialist)
Mobile Help
, TX
06.2021 - 01.2022
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
- Provided technical support to clinical personnel in the use of medical equipment.
- Conducted safety inspections on all medical equipment per protocol standards.
- Maintained accurate records of service calls and repair activities for each piece of equipment.
- Responded promptly to emergency service calls from hospital staff regarding medical device malfunctions.
- Replaced defective parts such as transistors, resistors, capacitors, integrated circuits.
- Developed training materials for clinical personnel on safe operation of various types of medical devices.
- Ensured compliance with all applicable regulatory requirements pertaining to the use of medical devices.
- Attended seminars and workshops as required to stay up-to-date on new developments in the field.
- Trained patients on how to properly operate medical equipment.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
Call Center Representative
Lonestar College System
The Woodlands, Tx
09.2019 - 06.2021
- Developed and implemented strategic plans for recruitment of new students.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Created marketing materials such as brochures, flyers, newsletters and emails to promote the university's programs.
- Responded promptly to inquiries from prospective students via phone or email.
- Reviewed application documents for accuracy and completeness prior to submission.
- Provided assistance in completing financial aid forms when needed.
- Advised current students on course selection options based on their interests and academic goals.
- Received incoming calls from potential students and provided detailed information about institution.
- Stayed up to date on school policies and diverse program requirements.
Desk Assistant
ASU Disability Resources Center
Tempe, AZ
01.2019 - 09.2019
- Greeted clients, visitors, and employees and made sure they felt comfortable inside the center
- Answered multiple phone lines and directed calls; manage and maintain office voicemail
- Receive and mail out packages and deliveries
- Maintain printers (and other office equipment); send faxes and retrieve and route incoming faxes
- Handled input of guests into the building security system
- Managed conference and meeting room bookings
- Assisted Executive Assistant with additional office duties as directed
Medical Receptionist
Wexford Medical Practice
, PA
03.2018 - 01.2019
- Registered and processed patients
- Verify accuracy and completeness of patient information and insurance documentation
- Handled insurance and authorization verification
- Schedule and coordinate appointments, tests, and procedures
- Checked patients in and out for appointments and collected co-payments.
Education
Bachelor of Computing & Engineering - Information Technolgy (IT
Arizona State University
Tempe, AZ05-2025
Associate of Science - Computer and Information Sciences
Lonestar College Montgomery
Conroe, TX08.2021
Skills
- Upselling Products and Services
- Understanding Customer Needs
- Data Entry
- Multitasking and Prioritization
- Customer Service
- Customer Relations
- Payment Processing
- Computer Proficiency
- Remote Office Availability
- Positive use of criticism,
- Able to manage stress
- JavaScript
- Java
- C
- Python
- Microsoft Office (MS Excel, PowerPoint, Outlook)
- Html
- Android/iOS
- Data Back-End coding
- Front- End coding
- Email Correspondence
- Appointment Scheduling
- Problem Resolution
- Order Processing
- Complaint Handling
- Inbound Customer Service
- Computer Skills
- Shipping and Receiving Understanding
- Complaint Resolution
- Adaptability
Affiliations
- Member, Women In Computer Science (STEM) (2019-present)
- Member, Women Engineering Society (ASU) (2019-present)
- Member, Girls Who Code (STEM) (2015-2018)
Accomplishments
- President List for honors
- U.S Service Award
- Student of the year
Certification
- Certified Badge , Software Developer , IBM - 2022
Timeline
Remote (Customer Care Representative)
Crate and Barrel
09.2022 - 01.2024
Remote (Software Intern)
IBM
06.2022 - 08.2022
Remote (Covid-19 Rent Relief Case Manager)
Navient
05.2022 - 08.2022
Remote (Medical Technical Solutions Specialist)
Mobile Help
06.2021 - 01.2022
Call Center Representative
Lonestar College System
09.2019 - 06.2021
Desk Assistant
ASU Disability Resources Center
01.2019 - 09.2019
Medical Receptionist
Wexford Medical Practice
03.2018 - 01.2019
Bachelor of Computing & Engineering - Information Technolgy (IT
Arizona State University
Associate of Science - Computer and Information Sciences
Lonestar College Montgomery
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