Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tatyana Bell

TX

Summary

I am a motivated student currently working towards a degree in Information Technology. I am committed to providing exceptional customer service and surpassing customer expectations by delivering top-notch support. I possess strong skills in managing both incoming and outgoing calls, online inquiries, and emails, with a knack for problem-solving, multitasking, and conducting thorough research. My previous experience in remote positions has equipped me to handle high-volume customer demands effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Littera Online Tutor

Kelly Educational Services
, TX
01.2024 - Current
  • Provided tutoring during school hours in small groups to students in grades K-8 from various school districts such as Texas, California, Michigan, Minnesota, and Ohio.
    Evaluated students' progress through quizzes, tests and homework assignments.
    Managed schedules and goals of several students simultaneously.
    Created individualized lesson plans for private tutoring of students primarily in Mathematics & Reading .
    Strengthened student comprehension, boosted confidence and built important learning skills through hands-on instruction.
    Engaged students during lessons by mixing spurts of discussions and hands-on exercises with text.
    Instructed students on proper use of technology during tutoring sessions.
    Maintained detailed records of all tutoring sessions, including attendance logs and student performance data.

Remote (Customer Care Representative)

Crate and Barrel
Magnolia, TX
09.2022 - 01.2024
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
    Educated customers about billing, payment processing and support policies and procedures.
  • Collected payments, tracked rewards and handled customer service issues for 80 customers per shift
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer

Remote (Software Intern)

IBM
06.2022 - 08.2022
  • Participated in an 8-week professional development program with 2 weekly sessions focused on foundational business acumen and Software developer industry skills
  • Grow programming skills while enhancing core competencies and understanding of coding platforms
  • Expand ability to work in agile teams, think critically, problem solve, and sharpen logic skills
  • Built rest services for a backend project using express
  • Built a front-end application in reacting utilizing backend services
  • Developed unit tests for project code for front end and backed services
  • Built frontend web application leveraging HTML, CSS, React, and Material UI
  • Researched and developed software solutions to meet customer needs.
  • Developed, tested, and maintained software applications in accordance with specified requirements.
  • Conducted unit testing of code modules and bug fixes.
  • Created technical documentation for software projects.
  • Analyzed user needs and system functionality to determine best design approach.
  • Provided support for existing software applications.

Remote (Covid-19 Rent Relief Case Manager)

Navient
, TX
05.2022 - 08.2022
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Established credit limits and grant extensions of credit on overdue accounts.
  • Developed individualized care plans with input from clients and their families.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assisted individuals with eligibility for available benefits.

Remote (Medical Technical Solutions Specialist)

Mobile Help
, TX
06.2021 - 01.2022
  • Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
  • Provided technical support to clinical personnel in the use of medical equipment.
  • Conducted safety inspections on all medical equipment per protocol standards.
  • Maintained accurate records of service calls and repair activities for each piece of equipment.
  • Responded promptly to emergency service calls from hospital staff regarding medical device malfunctions.
  • Replaced defective parts such as transistors, resistors, capacitors, integrated circuits.
  • Developed training materials for clinical personnel on safe operation of various types of medical devices.
  • Ensured compliance with all applicable regulatory requirements pertaining to the use of medical devices.
  • Attended seminars and workshops as required to stay up-to-date on new developments in the field.
  • Trained patients on how to properly operate medical equipment.
  • Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.

Call Center Representative

Lonestar College System
The Woodlands, Tx
09.2019 - 06.2021
  • Developed and implemented strategic plans for recruitment of new students.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Created marketing materials such as brochures, flyers, newsletters and emails to promote the university's programs.
  • Responded promptly to inquiries from prospective students via phone or email.
  • Reviewed application documents for accuracy and completeness prior to submission.
  • Provided assistance in completing financial aid forms when needed.
  • Advised current students on course selection options based on their interests and academic goals.
  • Received incoming calls from potential students and provided detailed information about institution.
  • Stayed up to date on school policies and diverse program requirements.

Desk Assistant

ASU Disability Resources Center
Tempe, AZ
01.2019 - 09.2019
  • Greeted clients, visitors, and employees and made sure they felt comfortable inside the center
  • Answered multiple phone lines and directed calls; manage and maintain office voicemail
  • Receive and mail out packages and deliveries
  • Maintain printers (and other office equipment); send faxes and retrieve and route incoming faxes
  • Handled input of guests into the building security system
  • Managed conference and meeting room bookings
  • Assisted Executive Assistant with additional office duties as directed

Medical Receptionist

Wexford Medical Practice
, PA
03.2018 - 01.2019
  • Registered and processed patients
  • Verify accuracy and completeness of patient information and insurance documentation
  • Handled insurance and authorization verification
  • Schedule and coordinate appointments, tests, and procedures
  • Checked patients in and out for appointments and collected co-payments.

Education

Bachelor of Computing & Engineering - Information Technolgy (IT

Arizona State University
Tempe, AZ
05-2025

Associate of Science - Computer and Information Sciences

Lonestar College Montgomery
Conroe, TX
08.2021

Skills

  • Upselling Products and Services
  • Understanding Customer Needs
  • Data Entry
  • Multitasking and Prioritization
  • Customer Service
  • Customer Relations
  • Payment Processing
  • Computer Proficiency
  • Remote Office Availability
  • Positive use of criticism,
  • Able to manage stress
  • JavaScript
  • Java
  • C
  • Python
  • Microsoft Office (MS Excel, PowerPoint, Outlook)
  • Html
  • Android/iOS
  • Data Back-End coding
  • Front- End coding
  • Email Correspondence
  • Appointment Scheduling
  • Problem Resolution
  • Order Processing
  • Complaint Handling
  • Inbound Customer Service
  • Computer Skills
  • Shipping and Receiving Understanding
  • Complaint Resolution
  • Adaptability

Affiliations

  • Member, Women In Computer Science (STEM) (2019-present)
  • Member, Women Engineering Society (ASU) (2019-present)
  • Member, Girls Who Code (STEM) (2015-2018)

Accomplishments

  • President List for honors
  • U.S Service Award
  • Student of the year

Certification

  • Certified Badge , Software Developer , IBM - 2022

Timeline

Littera Online Tutor

Kelly Educational Services
01.2024 - Current

Remote (Customer Care Representative)

Crate and Barrel
09.2022 - 01.2024

Remote (Software Intern)

IBM
06.2022 - 08.2022

Remote (Covid-19 Rent Relief Case Manager)

Navient
05.2022 - 08.2022

Remote (Medical Technical Solutions Specialist)

Mobile Help
06.2021 - 01.2022

Call Center Representative

Lonestar College System
09.2019 - 06.2021

Desk Assistant

ASU Disability Resources Center
01.2019 - 09.2019

Medical Receptionist

Wexford Medical Practice
03.2018 - 01.2019

Bachelor of Computing & Engineering - Information Technolgy (IT

Arizona State University

Associate of Science - Computer and Information Sciences

Lonestar College Montgomery

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Tatyana Bell