Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tatyana Block

Tatyana Block

Minneapolis,MN

Summary

Knowledgeable and dedicated healthcare professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and families. Motivated to maintain patient/family satisfaction and contribute to company success. Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

GrapeTree Medical Staffing
02.2023 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

National Case Manager

Ameriprise Financial
12.2019 - 08.2023
  • Serve as the first point of contact for advisors, relationship partners, or underwriters regarding policies, procedures, status, and account information.
  • Communicate directly with advisors, wholesalers, and other field members to research questions, open issue resolution cases, and resolve higher level problems in a phone queue environment
  • Educate advisors on company systems, processes, and policies
  • Respond to inquiries with prompt, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment
  • Ensured advisors selling life or disability insurance held current and adequate licenses needed to sell said products
  • Collaborated with field members to ensure they were being compliant/paperwork was compliant per federal insurance regulations
  • Enhanced client satisfaction through regular follow-ups, personalized attention, and timely updates on case progress.
  • Maintained detailed and accurate documentation of all client interactions, assessments, and interventions for proper record-keeping and compliance purposes.
  • Organized regular case conferences with team members to review client progress, discuss challenges, and brainstorm solutions for improved outcomes.

Customer Service Representative

CenterPoint Energy
12.2018 - 12.2019
  • Responded to customer requests for products, services and company information
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Entered customer interaction details in CRM/SMRT systems to track requests, document problems and record solutions offered
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Handle emergency calls involving carbon monoxide poisoning, fires, and gas leaks while also dispatching emergency services
  • Boosted sales revenue by skillfully promoting diverse Home Service Plus and HomeServ Plan options
  • Resolved average of 100s of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Streamlined call center processes for improved efficiency and reduced wait times.

General Store Manager

Holiday Stationstores Inc.
10.2016 - 01.2019
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Assessed job applications and made hiring decisions to bring in top candidates for key vacancies
  • Completed on boarding of employees and conducting one in one job training for 6 weeks per new hire
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.

Education

Associate of Science - Nursing

Minneapolis College
Minneapolis, MN
06.2025

Certification - Nursing Assistant

Minnesota State College Southeast
Red Wing, MN
01.2023

Certification - Basic Life Support

American Heart Association
01.2023

Skills

  • Electronic Charting
  • Transporting patients
  • Conducting intakes
  • Patient-focused care
  • Care plan implementation
  • Client Advocacy
  • Case Management
  • Schedule Management
  • Critical Thinking
  • Enthusiastic yet professional demeanor

Certification

  • Food Protection Manager certification, 2023, AFSC
  • Basic Life Saving Certification, 2023, American Heart Association
  • Nursing Assistant Certification, January, I 2023, Minnesota State College Southeast

Timeline

Certified Nursing Assistant

GrapeTree Medical Staffing
02.2023 - Current

National Case Manager

Ameriprise Financial
12.2019 - 08.2023

Customer Service Representative

CenterPoint Energy
12.2018 - 12.2019

General Store Manager

Holiday Stationstores Inc.
10.2016 - 01.2019

Associate of Science - Nursing

Minneapolis College

Certification - Nursing Assistant

Minnesota State College Southeast

Certification - Basic Life Support

American Heart Association

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