Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Carrillo

Los Angeles,US

Summary

Dynamic and detail-oriented professional with extensive experience in event management, customer service, and office support. Proven ability to plan and execute engaging events, enhance brand presence through social media, and provide exceptional assistance to executives. Seeking a role in event management, music, or social media where I can leverage my creativity and organizational skills to contribute to team success and grow within a forward-thinking company.

Overview

13
13
years of professional experience

Work History

Office Services Specialist

Forrest Solutions
03.2024 - Current
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests. Answering calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Distributed incoming mail from shipments, couriers and postal delivery to several departments within organization.
  • As a Floater I offer extra hands on deck to help support any area necessary. As an example, monitoring stock of office supplies to report shortages to management.
  • Being flexible to attend any office I am needed at for the day with the adaptability to understand what my task may be at hand. (Receptionist, Hospitality and the Mail and Copy room)

Junior Account Social Media Manager

Unruly Agency
02.2022 - 11.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message. Boosted engagement rates with the creation of compelling and visually appealing content while continually making over 6+ figures monthly for each client.
  • Taking on marketing and social media strategies to elevate the brand presence across various platforms such as curating compelling photo & video shoots tailored to the brand or talent's narrative ensuring a seamless blend with their promotional objectives
  • Seeing as my commitment to creativity fuels my constant pursuit of knowledge which drives me to experiment with new approaches. With actively engaging with an audience; I gauge the resonance of content, identify trends and refine our approach in collaboration with the team such as contributing innovative ideas to fuel the growth of the talent and brands.


Personal Assistant to the Chief Executive Officer

Grey Space Group
09.2021 - 02.2022
  • Personal Assistant to the Co-Founder who is within the dynamic music industry where I played a pivotal role in managing diverse projects behind the scenes.
  • Handling intricate scheduling matters, both business and personal on a timely manner. Ensuring seamless coordination of meetings and projects for current or future events through email and in-person interactions with the high clientele, maintaining appropriate filing of personal and professional documentation.
  • My commitment to excellence was exemplified by my availability remaining on standby 24/7 to address any urgent needs. Along with proactively cultivating networks and relationships both within and beyond the organization, I took ownership of my responsibilities with a determined mindset. I consistently chose to exceed expectations finding daily motivation in the pursuit of excellence within each project.

Receptionist

Cadillac Hotel/Venice Suites
09.2019 - 09.2021
  • Commencing as a dedicated Breakfast Attendant, I swiftly ascended to the role of Receptionist, assuming full-time responsibilities for efficiently checking guests in and out
  • Some of my duties included being encompassed attending to guests' diverse needs, managing maintenance requests and overseeing billing processes
  • Proficient in both phone and online reservation systems (AutoClerk, Roomkey), confirming appointments, communicating with clients regarding their needs, updating client records, managing maintenance requests and overseeing billing processes. I would also orchestrate the inventory of breakfast supplies, the procurement of essential hotel supplies including towels, soaps and pillows as well as taking charge of organizing housekeeping cleaning schedules.


Assistant Office Manager

Nextline Protection Services INC.
07.2020 - 05.2021


  • An important role in the strategic management of security personnel such as managing daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment. This also included the meticulous recruitment of new security guards, overseeing the verification of credentials and managing the uniform supply chain proactively replenishing inventory as needed.
  • My responsibilities extended to maintaining comprehensive expense sheets for the company and efficiently distributing employee paychecks. I would also streamline the organization of employee files into two distinct sections ensuring accessibility and confidentiality
  • Additionally I promptly and professionally addressed emails and phone calls contributing to the seamless communication flow within the executive office.

Event Manager

Magic Men Live
08.2019 - 04.2020
  • I orchestrated the entire spectrum of ticket sales seamlessly resolving any purchase and seating conflicts both in advance and during showtime. Shows would be sold out continuously with over 150 people attending.
  • My meticulous attention to detail ensured all aspects of event preparation adhered to strict timelines guaranteeing the prompt commencement of shows within designated time blocks. Such as curating exclusive meet and greet experiences efficiently coordinating fan interactions and preparing dancers for post-performance engagements ensuring positive sales in merchandising.
  • Additionally I oversaw the management of the merchandise website contributing to the overall success and professionalism of each event

Full Time Keyholder

Hollister
01.2017 - 03.2019
  • I actively engaged with customers providing expert assistance with purchases and addressing inquiries related to sales and merchandise
  • Beyond customer interactions I assumed a central role in maintaining a well-organized stock room, facilitating efficient inventory management through regular restocking
  • Leveraging a keen sense of visual merchandising I curated captivating displays to showcase new fashion seasons contributing to an enhanced shopping experience
  • Remarkably I took on the significant responsibility of overseeing the entire store at the age of 20
  • This role demanded a comprehensive understanding of sales metrics which I consistently monitored and optimized
  • Additionally I played a pivotal role in floor supervision ensuring the effective presentation of merchandise and contributing to the seamless operation of daily activities
  • My multifaceted role also included the recruitment and training of new employees fostering a cohesive and high-performing team dynamic within the store

Cocktail Waitress & Bartender

Bijou Nightclub
04.2018 - 02.2019
  • I took pride in extending a warm welcome to guests and providing them with detailed insights into our bottle menu ensuring an informed and enjoyable experience by elevating the atmosphere. I orchestrated performances with lights and signs adding a dynamic and fun dimension to our patrons' night out.
  • In the realm of service excellence, I excelled in accurately taking upscale orders combining efficiency with a commitment to providing a premium customer experience, continually making profit sales over 4 figures.
  • My role extended beyond order-taking to ensuring precise payment collection contributing to the seamless and trustworthy operation of transactions whole being adaptable to a fast-paced environment, I maintained composure while delivering prompt and attentive service.
  • A testament to my customer-centric approach I skillfully navigated challenging customer interactions with respect ensuring that payments were settled while prioritizing an enjoyable night for all guests
  • Proficient with the Aloha POS system.

Head Cashier

Market Basket
06.2011 - 01.2017
  • I seamlessly facilitated purchases and addressed customer inquiries while actively contributing to various aspects of store operations as directed by management
  • My commitment to customer service paired with a patient and attentive approach, played a pivotal role in creating positive shopping experiences
  • In addition to managing cashier responsibilities, I took on the integral task of training new employees instilling a culture of exceptional service and operational efficiency
  • Recognizing the significance of customer-centric practices, I dedicated myself to ensuring each interaction reflected the highest standards of service
  • This role holds special significance for me as it marks the starting point of my career journey
  • Through hard work and dedication, I not only achieved promotions but also progressed to higher roles within the company
  • My ongoing commitment to excellence and growth underscores my passion for contributing to the success of the organization

Education

Westfield State University
Westfield, MA
09.2015 - 5 2016

Northern Essex Community College
Haverhill, MA
09.2016 - 12 2017

High School Diploma -

North Andover High School
North Andover, MA
06.2015

Skills

  • Presentation Development, Expense Reporting, Conference planning, Delivery Scheduling
  • Event preparation, Event Planning, Strategic Project Planning
  • Business Administration, Front Office Management, Schedule Management
  • Social Media and Promotions, Social Media knowledge, Customer Relationship Management (CRM)
  • Customer Service, Time Management, Administrative Support, Complex Problem-Solving
  • Dedicated Team Player
  • Vendor Relationship Management
  • Multi-line phone proficiency

Timeline

Office Services Specialist

Forrest Solutions
03.2024 - Current

Junior Account Social Media Manager

Unruly Agency
02.2022 - 11.2023

Personal Assistant to the Chief Executive Officer

Grey Space Group
09.2021 - 02.2022

Assistant Office Manager

Nextline Protection Services INC.
07.2020 - 05.2021

Receptionist

Cadillac Hotel/Venice Suites
09.2019 - 09.2021

Event Manager

Magic Men Live
08.2019 - 04.2020

Cocktail Waitress & Bartender

Bijou Nightclub
04.2018 - 02.2019

Full Time Keyholder

Hollister
01.2017 - 03.2019

Northern Essex Community College
09.2016 - 12 2017

Westfield State University
09.2015 - 5 2016

Head Cashier

Market Basket
06.2011 - 01.2017

High School Diploma -

North Andover High School

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Tatyana Carrillo