Tatyana Daley
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Basic Life Support position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Hallmark Aviation
Queens, NY
12.2022 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Recommended corrective measure to handle customer complaints, decreasing complaints by 0%.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
SSP
SSP America
Queens, NY
09.2022 - 12.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Used machinery and hand-filling methods to prepare orders.
- Verified proper posting and good condition of sanitation and housekeeping signage as indicated by company policy, industry standards and regulatory requirements.
Private Nanny
Private Home
Brooklyn , NY
02.2021 - 09.2022
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
Travel Agent
Evolution
Brooklyn, NY
01.2020 - 11.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Cashier
McDonald's Restaurant
The Bronx, NY
03.2019 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma -
Renaissance High School For Musical Theater And Technology
Bronx, NY06.2018
Skills
- Emergency Procedures
- Effective Listening
- Microsoft Office
- Incident Reports
- Emergency Situations
- Medical Emergency Response
- Rewards Programs
- Information Updates
- Learning and Development
- Data Entry
- Database Systems
- Customer Experience
- Customer Satisfaction
- Service Quality
- Performance Goals
- Creative Solutions
- Safety Standards
Certification
- Certified Basic Life Support, Heartsaverny American Heart Association - January 30, 2023
Timeline
Airport Customer Service Agent
Hallmark Aviation
12.2022 - Current
SSP
SSP America
09.2022 - 12.2022
Private Nanny
Private Home
02.2021 - 09.2022
Travel Agent
Evolution
01.2020 - 11.2020
Cashier
McDonald's Restaurant
03.2019 - 12.2019
Diploma -
Renaissance High School For Musical Theater And Technology