Tatyana DeLee

Professional bartender and shift lead with 10 years’ experience. Operated as a direct point of contact and shift leader for a staff of up to 15 employees.

• Increased revenue by implementing promotional events, optimizing drink menus, and upselling techniques.
• Excelled in de-escalating conflict and building a loyal customer base by resolving complaints, maintaining a welcoming atmosphere, and consistently improving service standards.
• Supervised daily operations including inventory management, and ensured compliance with health and safety regulations.
• Controlled inventory and reduced waste by analyzing sales trends, adjusting order processes, and monitoring stock levels.
• Awarded two travel opportunities to assist in the opening and training of employees at new sister properties.

Referred to as the "glue of the unit".

• Provided administrative support to healthcare staff, including physicians, nurses, and other clinical personnel in a fast-paced environment.
• Maintained patient records by accurately updating charts, scanning documents, and ensuring compliance with confidentiality and privacy regulations.
• Managed communication channels by answering phones, handling inquiries, and being the liaison of communication between patients, patient families, and medical teams.
• Processed admissions, discharges and transfers, ensured documentation was accurate and complete. Assisted in the preparation of medical reports and updated patient care plans.
• Ordered and maintained unit supplies, scheduled appointments and procedures, and coordinated with various departments to ensure a smooth workflow.

Promoted from Front Desk Agent after 5 months

• Supervised front office operations such as check-in/check-out procedures, guest inquiries, reservations, and ensuring smooth daily functions.
• Managed and trained front desk staff, including scheduling, performance evaluations, and providing ongoing professional development.
• Ensured exceptional guest service by handling complaints, resolving issues promptly, and maintaining high levels of guest satisfaction.
• Optimized occupancy rates by collaborating with sales department and GM to manage bookings and implement rate strategies. Handled financial reporting by managing budgets, processing payments, and overseeing billing accuracy.
• Monitored and enforced hotel policies, ensured staff compliance with standards for appearance, behavior, and customer link. Also coordinated with other departments to ensure seamless guest experiences and operations.