Tatyana Ervin
Summary
Energized IT professional with over two years of experience in IT support, help desk operations, and technical troubleshooting. Seeking to further utilize my expertise as an IT Support Specialist; in onboarding/off-boarding, SaaS platforms, and IT documentation to ensure smooth operations in an AI driven environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Support
NTT Data
10.2022 - Current
- Company Overview: Fermi Lab
- Managed IT onboarding and off-boarding processes for employees, ensuring seamless account setup and configuration
- Configured and deployed laptops, peripherals, and other IT equipment to support remote and in-office operations
- Delivered technical support to new hires during their first week, ensuring a smooth transition
- Tracked and maintained inventory of IT assets, including replacements and returns, optimizing resource management
- Created and updated knowledge base articles, IT guides, and process documentation to improve operational efficiency
- Assisted with day-to-day IT operations to maintain smooth organizational workflows and reduce downtime
- Fermi Lab
Education
Bachelor's - science: Cloud Computing
Western Governors University
05.2026
Skills
- IT Service Desk Support
- Account Onboarding & Management
- Troubleshooting
- Generative AI Integration
- Linux
- Kerberos
- Home Directories
- NAS Configuration
- Microsoft Cloud
- EMR Integrations
- ServiceNow
- Oracle UserDB
- Ticketing Systems
- Network fundamentals
- VPN
- Laptop Connectivity
- Effective communication skills
- Team oriented
- Effective in remote-first environments
- CRM
- Customer Service
- Data Analysis
- Privacy and Security Protocols
- Technical Support
- Collaborative teamwork
Certification
- Generative AI Certificates, 3
- Azure Administration, Currently pursuing
Timeline
IT Service Desk Support
NTT Data
10.2022 - Current
Bachelor's - science: Cloud Computing
Western Governors University