Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatyana Fuller

Brooklyn,NY

Summary

Enthusiastic front desk supervisor adept at handling back-end financial and administrative tasks, increasing team efficiency and guest happiness, with a motivating management style and resourceful approach to fast-paced workplaces.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Hyatt Union Square
01.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.

Night Auditor

Hyatt Union Square
08.2022 - 01.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Gallery Host

Hyatt Union Square
07.2022 - 01.2023
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Maintained consistent positive customer feedback.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.

Shift Lead

Le Pain Quotidien
10.2020 - 06.2022
  • Assists with new team member training by positively reinforcing performance and providing operational knowledge to new team members as needed
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Creates meaningful first impressions by promptly greeting and welcoming guests
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.

Sale Associate

TJX Companies, Marshalls
09.2019 - 05.2022
  • Quality Assurance, Helped customers locate products and checked store system for merchandise at other sites
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
  • Processed product returns and assisted customers with other selections
  • Provided positive first impressions to welcome existing, new and potential customers

Cashier

SHORTY'S BROOKLYN
08.2018 - 10.2019
  • Handle online, to-go, phone and dining orders
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Sales Associate, Salesperson, Sales Worker

CENTURY 21 DEPARTMENT STORE
01.2015 - 08.2017
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Place special orders or call other stores to find desired items
  • Inventory stock and requisition new stock
  • Clean shelves, counters, and tables
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged customers in social conversations to create a pleasant and easy shopping experience

Education

Associate of Applied Science - Hospitality,Tourism And Event Management

LaGuardia Community College of The City University
Long Island City, NY
06-2025

Certificate in Hospitality & Tourism -

NYU
New York, NY
06.2023

High School Diploma -

W.E.B Dubois High School
Brooklyn,NY
06.2017

Skills

  • Adaptability
  • OPERA System Operation
  • Flexibility
  • Front Desk Operations
  • Guest Relations
  • Reservations Management

Certification

  • ServSafe
  • NYC Food Handlers

Timeline

Front Desk Supervisor

Hyatt Union Square
01.2023 - Current

Night Auditor

Hyatt Union Square
08.2022 - 01.2023

Gallery Host

Hyatt Union Square
07.2022 - 01.2023

Shift Lead

Le Pain Quotidien
10.2020 - 06.2022

Sale Associate

TJX Companies, Marshalls
09.2019 - 05.2022

Cashier

SHORTY'S BROOKLYN
08.2018 - 10.2019

Sales Associate, Salesperson, Sales Worker

CENTURY 21 DEPARTMENT STORE
01.2015 - 08.2017

Associate of Applied Science - Hospitality,Tourism And Event Management

LaGuardia Community College of The City University

Certificate in Hospitality & Tourism -

NYU

High School Diploma -

W.E.B Dubois High School

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