Tatyana Gaponov
Auburn,CA
Summary
Results-oriented administrative professional with a proven track record of delivering top-notch support to diverse departments. With nine years of experience in fast-paced and high-demand settings, conscientious professional seeking a procurement analyst position. Meticulously organized and detail-oriented, proficient in multitasking and prioritizing tasks to ensure seamless operations in dynamic office settings. Known for efficiency in managing multiple projects concurrently, disciplined, and dependable with all given responsibilities. A team-oriented personality with leadership skills, someone who offers diligence, punctuality, accountability, and a professional attitude. Eager to take on additional responsibilities to contribute to the success of the organization and committed to achieving team goals.
Overview
13
13
years of professional experience
Work History
TEMP: CCMA
Dignity Health Sierra Nevada Urgent Care
08.2023 - Current
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Demonstrated strong problem-solving skills to effectively address challenges and enhance overall performance in assigned tasks.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
- Developed innovative solutions for workflow issues encountered at different workplaces, leading to improved operational efficiency.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Strengthened internal communication within departments by proactively sharing knowledge gained from other temporary experiences and industry best practices.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
CCMA/Surgery Scheduler
Granite Pointe Eye Care
10.2022 - 07.2023
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Minimized patient wait times through effective management of daily surgery schedules.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
CCMA/Office Manager
R, Capitol Eye Medical Group
10.2022 - 07.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
CCMA/Utilization Manager
The Allergy Center With SacENT
01.2018 - 10.2022
- Enhanced patient care by conducting thorough utilization reviews and coordinating with healthcare providers.
- Streamlined approval processes for medical procedures, ensuring efficient and timely patient care.
- Collaborated with interdisciplinary teams to develop effective care plans tailored to individual patients'' needs.
- Reduced unnecessary hospitalizations by implementing rigorous case management strategies and monitoring patient progress closely.
- Improved patient satisfaction scores through diligent follow-up on requests and addressing concerns in a timely manner.
- Identified gaps in service delivery and recommended improvements to optimize resource utilization and quality of care.
- Conducted comprehensive audits of medical records to ensure compliance with regulatory requirements and best practices in healthcare management.
- Maintained up-to-date knowledge of industry trends, regulations, and guidelines, contributing to the continuous improvement of utilization management practices within the organization.
- Provided training and mentorship to new team members, fostering a collaborative work environment focused on achieving departmental goals.
- Analyzed data from utilization reports, identifying patterns and opportunities for cost savings without compromising patient care quality.
- Established strong working relationships with insurance companies, effectively advocating for patients'' needs during reimbursement negotiations.
- Developed internal policies and procedures related to utilization management, resulting in improved efficiency throughout the department.
- Served as a liaison between clinical staff, administrative personnel, and external stakeholders for all matters related to utilization management, facilitating clear communication across all parties involved.
- Managed high-risk cases proactively by closely monitoring treatment plans, collaborating with providers to adjust as needed based on evolving circumstances or changing regulations.
- Optimized resource allocation by conducting regular assessments of staffing levels and workload distribution within the department.
- Participated in industry conferences and workshops, staying informed on emerging trends and best practices in utilization management while expanding professional networks.
- Coordinated with other department leaders to align utilization management initiatives with broader organizational goals and objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
CCMA/Specialty Cardiac Technician
Roseville Cardiology Medical Associates
04.2016 - 01.2018
- Enhanced patient care by performing accurate electrocardiograms and stress tests.
- Reduced wait times for test results by efficiently processing and analyzing cardiac data.
- Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
- Assisted physicians in diagnosing and treating cardiac conditions by providing comprehensive patient assessments.
- Increased patient satisfaction with thorough explanations of procedures and answering questions.
- Streamlined department workflow by maintaining clean and organized workspaces, ensuring equipment readiness.
- Promoted a team-oriented environment through effective collaboration with colleagues and medical professionals.
- Ensured patient safety by adhering to strict infection control protocols during all procedures.
- Contributed to the successful treatment of patients by monitoring vital signs during treadmill stress tests.
- Optimized scheduling efficiency by coordinating appointments with various departments within the hospital or clinic setting.
- Maintained high standards of quality assurance by consistently calibrating equipment according to manufacturer guidelines.
- Supported continued professional development through participation in relevant conferences, workshops, and training sessions.
- Upheld strict confidentiality regarding patient information in accordance with HIPAA regulations, ensuring privacy protection.
- Expedited test result availability for physicians through meticulous documentation practices and timely communication.
- Demonstrated exceptional attention to detail when transcribing physician orders for diagnostic testing or therapeutic interventions related to cardiac health management plans.
- Assisted in the orientation and training of new staff members, fostering an inclusive learning environment that promoted growth within the profession.
- Implemented efficient record-keeping systems, ensuring accurate tracking of procedure completion statuses for optimal workflow organization.
- Utilized advanced technical skills to troubleshoot equipment issues, minimizing downtime and maintaining optimal productivity levels within the department.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Assistant Manager
Century Theaters
12.2010 - 12.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Care Provider
In Home Support Services
08.2010 - 08.2015
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Supported physical therapy goals by helping patients perform prescribed exercises safely and effectively.
Education
No Degree - Medical Assisting
Carrington College California - Sacramento
Sacramento, CA10.2015
Skills
- Project Management
- Customer Service
- Leadership Abilities
- Attention to Detail
- Administrative Support
- Database Management
- Critical Thinking
- Decision Making
- Analytical Thinking
- Microsoft Office Proficiency
- Adaptability
- Fluent in Multiple Languages - Russian and English
- Time Management
Timeline
TEMP: CCMA
Dignity Health Sierra Nevada Urgent Care
08.2023 - Current
CCMA/Surgery Scheduler
Granite Pointe Eye Care
10.2022 - 07.2023
CCMA/Office Manager
R, Capitol Eye Medical Group
10.2022 - 07.2023
CCMA/Utilization Manager
The Allergy Center With SacENT
01.2018 - 10.2022
CCMA/Specialty Cardiac Technician
Roseville Cardiology Medical Associates
04.2016 - 01.2018
Assistant Manager
Century Theaters
12.2010 - 12.2015
Care Provider
In Home Support Services
08.2010 - 08.2015
No Degree - Medical Assisting
Carrington College California - Sacramento
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