Summary
Overview
Work History
Education
Skills
References
Timeline
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Tatyana Glenn

Cape Coral,FL

Summary

Results-driven Medical Call Center Representative with extensive experience in healthcare customer service. Demonstrated strengths in effective communication, problem-solving, and adaptability in high-pressure environments. Consistently improved patient satisfaction ratings by delivering clear information and resolving queries efficiently under tight deadlines.

Overview

10
10
years of professional experience

Work History

Medical Call Center Representative

United Healthcare
Miramar, FL
09.2021 - 10.2024
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers to resolve service and billing issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

American Home Sheild
Fort Lauderdale, FL
08.2019 - 09.2021
  • Informed account holders about modifications to their accounts.
  • Addressed and rectified issues to maintain key account stability
  • Boosted customer satisfaction ratings by effectively addressing inquiries
  • Rectified customer grievances through financial adjustments
  • Documented inquiries and transactions meticulously
  • Addressed difficult customer issues while ensuring approachable communication

Certified Correctional Officer

State of Florida Department of Corrections
Quincy, FL
04.2015 - 08.2019
  • Monitored inmates during meals, recreation and at all times to ensure safety of staff and other inmates.
  • Investigated security breaches, disturbances and other incidents within the prison environment.
  • Maintained order in correctional facility by enforcing rules and regulations.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.

Education

High School Diploma -

Miami Carol City Senior High School
Miami Gardens, FL
05-2014

Bachelor of Science - Social Work

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Data Analysis
  • Call coordination
  • Insurance Verification
  • Appointment Scheduling
  • Payment Processing
  • Inquiry resolutions
  • Call center experience

References

References available upon request.

Timeline

Medical Call Center Representative

United Healthcare
09.2021 - 10.2024

Customer Service Representative

American Home Sheild
08.2019 - 09.2021

Certified Correctional Officer

State of Florida Department of Corrections
04.2015 - 08.2019

High School Diploma -

Miami Carol City Senior High School

Bachelor of Science - Social Work

Florida Agricultural And Mechanical University

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Tatyana Glenn